Sunweb Winter Guide M/W/X
Your role
As a Sunweb Winter Guide, you are the ultimate host. You warmly welcome guests, provide destination information, support them during their holiday, and help create the best possible holiday experience. Whether you're organizing excursions, assisting guests with questions, solving unexpected challenges, or sharing your local knowledge, you're always ready to go the extra mile. This isn't your typical 9-to-5 job. It's dynamic, social, exciting, and sometimes demanding¿but above all, incredibly rewarding. Together with your destination team, you'll help create unforgettable winter holidays for our guests.
Your responsibilities include:
- Delivering an exceptional guest experience by welcoming and supporting guests throughout their holiday, answering questions, resolving issues, and providing professional assistance during both routine and unexpected situations.
- Creating unforgettable holiday experiences by promoting, organizing, and coordinating excursions, activities, and events while building strong relationships with local suppliers, accommodations, and partners.
- Ensuring smooth destination operations by managing bookings, guest registrations, excursion sales, administrative processes, and keeping all relevant systems and tools up to date (including Freshworks, SharePoint, and Destination Tool).
- Providing onsite and digital support through regular guest contact in resorts, digital communication channels, and by following Sunweb Emergency Protocols when assistance is required during emergencies or irregular situations.
What makes you the perfect fit?
- Available during the Winter Season 2026/2027 (Season period: approximately mid-November 2026 until late April 2027, depending on the destination)
- Passionate about travel, hospitality, and winter sports
- Excellent communication skills and a customer-focused mindset
- Energetic, social, and confident interacting with guests from different backgrounds
- Creative and solution-oriented when challenges arise
- Flexible and adaptable, comfortable living and working abroad
- Organized and able to manage multiple responsibilities simultaneously
- Organized and detail-oriented, with solid operational and administrative skills
- A true team player who enjoys creating memorable experiences for guests
Location & Language Requirements
Our guides are placed across destinations in France, Austria, and Italy. Requirements may vary depending on the destination.
- For most French destinations, we are looking for guides who speak English, Dutch and/or French.
- For Austrian destinations, we are looking for guides who speak English, Dutch and preferably German.
- Additional language skills are always a plus.
Season dates and placements vary by destination. During the application process, you'll be able to indicate your availability, language skills, and preferred destinations. We'll work together to find the best match.
What's in it for you?
Working as a Sunweb Winter Guide is much more than a job. It's an opportunity to live and work in the mountains, gain international experience, and create lifelong memories.
- Monthly gross salary: €1,820
- Additional (team) bonuses for selling excursions and activities
- Travel and health insurance
- Transport and accommodation (shared apartment or hotel room)
- Season ski pass
- Sunweb equipment, including clothing, phone, and laptop
- Fixed-term seasonal contract