Customer Service Officer
Diese Stelle ist nicht mehr ausgeschrieben
Die Quelle hat die Anzeige entfernt — eine Bewerbung über den ursprünglichen Link ist nicht mehr möglich.
Roles & Responsibilities
- Act as a contact person between the customer and the Company to ensure all parties understand the requirements and adhere to established timelines
- Provide customer service for the overall Order Fulfilment from Order creation until Order closure
- Monitor the Order progress of the Inbound activities with the Warehouse and Transportation Operations Teams and advise customer when required
- Monitor the Order progress of the Outbound activities with the Warehouse and Transportation Operations Teams and advise customer when required
- Ensure all customers’ queries and complaints are investigated and resolved with Operations Teams
- Responsible to capture all the costs incurred for any Outbound, Inbound or Local Delivery/Collection Order in the System and closure with the Billing of an Order
- Other administrative tasks
- Need to work over the weekend and public holiday for urgent arrangment.