IT Help Desk

Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN/WAN performance.

Troubleshoot issues with computer hardware, peripherals, and software, and provide general IT assistance.

Troubleshooting Windows server, firewall/antivirus, and VPN.

Planning and maintaining LAN/WAN.

Troubleshooting IP telephones and IP cameras.

Managing backups for the company.

Managing domains and hosting.

Willing to travel outside of Cairo.

Proven experience as a help desk technician or other customer support role

Tech-savvy with working knowledge of office automation products, databases, and remote control

Good understanding of computer systems, mobile devices, and other tech products

Ability to diagnose and resolve basic technical issues

BSc/BA in IT, Computer Science, or a relevant field