Operations Manager (International Commodity Trading)

Key Responsibilities

•    Supervise, lead, and support the operations team on a daily basis

•    Manage workload, ensure proper coverage, and drive team accountability

•    Act as the main point of contact for operational issues and resolve them efficiently

•    Lead cross-functional coordination with internal departments (trading, treasury, trade finance…) to design, align, and implement         efficient operational processes

•    Ensure processes are clearly communicated, understood, and consistently applied across teams

•    Act as a bridge between teams and management, ensuring smooth communication, alignment, and execution

•    Design and implement clear, structured processes; continuously simplify and improve workflows

•    Oversee shipment execution end-to-end (containers, trucking, bulk & breakbulk)

•    Coordinate with international suppliers, clients, and various service providers.

•    Ensure accurate system updates, documentation, and payment follow-ups.

•    Ensure strong and consistent use of operational systems to support accurate execution, reporting, and process control

•    Monitor stock movements, reconciliations, and operational controls

•    Ensure compliance with local (Kenya) and international regulations

•    Train, guide, and develop the team to improve performance and clarity

•    Proactively identify issues and implement sustainable, long-term solution

Requirements

Degree in Logistics,International Relations,Commerce or Trade

•    Excellent communications skills, spoken and written.

•    Very strong system and IT capability & experience

•    3–5 years’ experience in operations with proven leadership experience. Supply chain, logistics, multi-commodity experience helpful.

•    Proven leadership experience (team supervision / management)

•    Strong problem-solving skills with a hands-on approach

•    Ability to create clear processes and drive their implementation across teams

•    Strong ability to work with systems, understand operational workflows, and use system data to improve process efficiency and control.

•    Experience with international logistics and multi-country operations.

•    Familiarity with shipping lines, 3PLs, and transport coordination.

•    Knowledge of local and international regulations.

•    Experience in stock management and operational controls.

•    Strong ability to communicate and influence across different levels and departments.

•    Highly organized with strong attention to detail

Familiarity in Trade Finance,Banking,Supply Chain,Systems is an added advantage

Profile

•    Structured, proactive, and solution-oriented

•    Strong leader with a hands-on mindset

•    Able to drive alignment across teams and ensure execution

•    Clear, confident communicator across all levels

•    High sense of ownership and accountability

•    Comfortable working in a fast-paced, international environment