POSITION SUMMARY:
Under the direction of the Manager of Healthcare Skills Training, the HSTP Skills Program Assistant supports the HSTP Team, and program applicants interested in participating in all training programs offered by the HSTP: Caring for our Seniors: a Nurse’s Aide Training, Central Sterile Processing Technician and Building your Career as a Pharmacy Technician Training, Nurse Aide Pipeline Training, and Patient Care Technician Pipeline Training. The HSTP Skills Program Assistant works collaboratively with program partners to identify participants interested in becoming Certified Pharmacy Technicians, CSP technicians, Certified Nursing Assistants, and Patient Care Technicians. The Skills Program Assistant is responsible for meeting program enrollment goals, data management, certification exams, collecting required documents (as outlined by funding/employer partner requirements) and follow existing and future processes for programmatic needs. This individual must have strong networking, customer service, time management, project management capabilities, as well as a strong commitment to the program mission and goals.
ESSENTIAL JOB FUNCTIONS:
Build relationships, collaboration and teamwork:
Evaluate all applicants for program eligibility, funding application completion, tracking and gathering of supporting documentation for externships, create client files,
Assist HSTP participants with Licensure, exam scheduling and required program registrations.
Schedule and coordinate program applicant’s interviews, update programmatic documents, data points, process and track all programmatic referrals and facilitate program info sessions.
Track info session attendance and complete follow-up “next steps” to move applicants through the process.
Teach Customer Service (C.N.A), Preparing to Enter the Workplace (C.N.A) and Professional Development classes (Pharm Tech)
Utilize existing tracking systems: Google Doc, Calendly, Microsoft Forms, Ring Central, Salesforce, Intakes, Folders, Microsoft Teams, etc.) to enter, track, and monitor all programmatic data
Prepare and coordinate class orientations and graduation events.
Support and promote the mission and philosophy of JVS both internally and outside the agency
Work collaboratively with and encourage collaboration between team members to ensure performance goals are met
Attend and actively participate in staff meetings and team-based projects
Facilitates a minimum of 1 block of instruction, either hybrid or in person, in Skills Job Readiness curriculum
Reports onsite to main office and/or ArLab to support with in person client meetings and team commitments, a minimum of two days a week
Contribute to program success:
Assess client educational skills, interests, and aptitude to determine each applicant’s fit for program and ability to benefit
Generate strategy and solutions in response to unforeseen change, setbacks and challenges
Administrative/Communication
Ensure that all key program data is entered relevant data tracking systems, is accurate and complete
Perform other duties as requested
MINIMIUM QUALIFICATIONS AND EXPERIENCE:
1-3 years of experience in workforce development or related field, preferably career development
1-3 years of experience in working with individuals with barriers to employment strongly desired
Strong organizational skills, including creating systems of work
Ability to manage projects autonomously
Ability to work effectively with staff and diverse group of clients at all levels of the organization
Ability to analyze course outcomes and propose means to achieve desired outcomes, if appropriate
Ability to work well under pressure, think independently and be a problem solver when challenges arise
Flexible and adaptable with an ability to readjust plans quickly to handle new problems or concerns
Comfort in using digital platforms to communicate with applicants - training is available, but a basic understanding and skill is required
Ability to deal tactfully and effectively with
Strong Microsoft Office Suite skills required
Strong interpersonal, communication and organizational skills are required
Demonstrated and effective presentation and facilitation skills are required
Knowledge of business networks and web-based resources preferred
KEY COMPETENCIES:
Accountability and Results focused
Adapting to Change
Building Relationship, Collaboration and Teamwork
Cultural Competency and Respect
Communication Skills
Initiative
Planning/Organizing
Promotes Agency
WORKING CONDITIONS:
Regular local travel, evening hours and some weekend availability required.