Accountabilities:
In this role, you will manage family relationships, coordinate scheduling, and ensure smooth delivery of special education support services.
Serve as the primary point of contact for assigned families, building trust and maintaining ongoing communication
Conduct intake calls with new families to understand needs and set clear expectations
Manage and coordinate complex schedules across students, instructors, and virtual platforms
Communicate proactively with families regarding progress, scheduling updates, and any concerns via phone, video, and email
Monitor student progress and escalate concerns to relevant specialists or instructors when needed
Coordinate closely with instructors to ensure sessions are delivered smoothly and effectively
Navigate multiple digital systems daily, including scheduling tools, spreadsheets, and CRM platforms
Represent the organization professionally as the main liaison between families and service delivery teams
Requirements:
The ideal candidate is a strong communicator with experience in client-facing or educational environments and the ability to manage multiple priorities in a virtual setting.
Excellent verbal and written English communication skills, with strong interpersonal abilities
Prior experience in education, tutoring, or a school-related environment is required
Experience in special education, including exposure to IEPs or 504 plans, is strongly preferred
Customer service, account management, hospitality, or client success experience is an asset
Strong organizational skills with the ability to manage multiple schedules and priorities independently
Comfortable using multiple software systems such as Google Workspace, spreadsheets, scheduling tools, and CRM platforms
Ability to work effectively in a fully remote environment with reliable internet and professional virtual setup
Strong professionalism, emotional intelligence, and ability to handle sensitive or challenging conversations
Bachelor’s degree is preferred but not required
Bilingual English/Spanish is a plus
Benefits:
Fully remote position with flexible work environment
Paid time off (PTO)
Opportunity to work in a mission-driven educational support setting
Exposure to special education systems and case management practices
Collaborative and supportive remote team culture
Professional growth in client success and education operations
Training provided on systems, tools, and special education frameworks
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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