Team Lead Analyst - Client Virtualization
Accountabilities: The Team Lead Analyst - Client Virtualization will oversee the delivery, performance, and continuous improvement of global virtualization services while leading technical teams and ensuring operational excellence. Key responsibilities include:
Lead and develop the global Client Virtualization team, including employees and contract resources, by setting priorities, managing workloads, coaching team members, and supporting professional growth.
Drive operational execution for Client Virtualization services, ensuring service quality, reliability, security, compliance, and alignment with business and IT priorities.
Provide technical leadership and direction for virtual application, desktop, and cloud PC platforms.
Manage service improvements, operational risks, escalations, milestones, and critical initiatives to enhance platform performance.
Partner with IT leadership, vendors, infrastructure teams, security teams, and business stakeholders to resolve complex technical and operational challenges.
Translate technical issues into clear business impacts and communicate effectively with stakeholders at different levels.
Improve service reliability and efficiency through incident management, problem management, change management, vulnerability remediation, and process optimization.
Monitor key performance indicators (KPIs), service governance metrics, licensing requirements, and operational health.
Support automation, documentation, knowledge management, and continuous improvement initiatives across end-user computing services.
Requirements:
The ideal candidate brings extensive experience in virtualization, cloud technologies, infrastructure operations, and technical leadership within enterprise environments. Required qualifications and skills include:
Bachelor’s degree or equivalent experience in Information Technology, Computer Science, MIS, or a related field.
10+ years of relevant IT experience, including virtualization, infrastructure, cloud services, service management, or technical leadership.
6+ years of experience supporting Client Virtualization or Desktop-as-a-Service (DaaS) platforms such as Citrix, Windows 365, VMware Horizon, or Amazon WorkSpaces.
4–5+ years of experience leading technical teams and coordinating global operations with stakeholders, vendors, and support teams.
Strong knowledge of end-user computing, virtualization, cloud platforms, identity management, security, automation, and IT service management practices.
Hands-on experience with technologies such as Citrix, Windows 365 Cloud PC, Microsoft 365, Windows platforms, Azure/AWS, hybrid cloud environments, networking, storage, Active Directory, Microsoft Entra ID, IAM, Group Policy, and access governance.
Experience with security remediation, vulnerability management, patching, compliance processes, scripting, ITSM workflows, service reporting, and KPI monitoring.
Experience working with global teams and managing relationships across multiple regions.
Strong English communication, leadership, analytical, documentation, planning, and stakeholder influence skills.
Ability to manage priorities, solve complex problems, and drive results in a global technology environment.
Benefits:
Competitive compensation package aligned with experience and market standards.
Hybrid work environment based in Bangalore, providing flexibility and collaboration opportunities.
Opportunity to lead global technology services and work with advanced virtualization and cloud platforms.
Exposure to large-scale enterprise IT operations and international stakeholder collaboration.
Professional growth opportunities through leadership responsibilities and continuous learning.
Supportive environment focused on innovation, employee development, and well-being.
Opportunity to contribute to secure, reliable, and impactful digital workplace solutions.
How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?
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