Accountabilities:
Lead client implementations by gathering requirements, managing data intake, configuring platform settings, and ensuring successful launches.
Maintain and optimize client environments by updating configurations, eligibility rules, personalization logic, communication workflows, and engagement journeys.
Act as the primary point of contact for clients, addressing platform questions, resolving incidents, and managing issues from identification through resolution.
Analyze and troubleshoot data-related challenges involving eligibility files, member information, personalization outputs, and system integrations.
Perform quality assurance testing for platform updates, data mappings, benefit configurations, triggers, and communication workflows.
Collaborate with product, engineering, data operations, and support teams to ensure smooth deployments and continuously improve platform performance.
Manage carrier feeds, inbound data workflows, demographic updates, and related processes to maintain accurate and reliable information.
Deliver product demonstrations, training sessions, platform walkthroughs, and enablement resources for client administrators.
Identify opportunities to improve operational efficiency, reduce manual processes, and enhance the overall client and member experience.
Mentor junior team members, contribute to strategic client discussions, and support solution demonstrations when needed.
Requirements:
Bachelor’s degree or equivalent professional experience.
5+ years of client-facing experience in benefits administration, digital health engagement, HR technology, or a related field.
2+ years of experience managing SaaS implementations, projects, or technology-driven client solutions.
Strong technical aptitude with experience working with data-driven platforms, personalization engines, eligibility files, or rules-based systems.
Advanced Microsoft Excel skills, including VLOOKUPs, PivotTables, and data validation.
Strong analytical and problem-solving abilities with the capacity to investigate complex issues and identify effective solutions.
Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
Strong collaboration skills with a customer-focused mindset and commitment to operational excellence.
Experience with personalization platforms, engagement technologies, health benefits, wellness solutions, or rules engines is preferred.
Experience mentoring team members or supporting cross-functional initiatives is a plus.
Benefits:
Competitive compensation package based on skills, experience, education, and location.
Performance-based incentives and comprehensive rewards package.
Flexible remote-first work environment with office-friendly options.
Health, dental, and vision insurance plans.
Employer-sponsored retirement savings programs.
Professional development opportunities through training and career growth resources.
Employee wellbeing initiatives supporting mental health, financial planning, and overall wellness.
Collaborative and inclusive culture focused on innovation, creativity, and client impact.
Opportunity to contribute to technology solutions that improve employee benefits experiences nationwide.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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