Senior Renewals Manager

Accountabilities: Own the end-to-end commercial renewal process for transactional and mid-market customers, including pricing discussions, contract preparation, negotiations, and successful contract execution.

Partner with Customer Success Managers to co-manage the commercial aspects of strategic and enterprise renewals while maintaining clear ownership of renewal execution.

Design, document, and continuously optimize scalable renewal processes across direct, partner, and auto-renew customer segments.

Manage renewal timelines to ensure all milestones, approvals, contracts, and signatures are completed accurately and on schedule.

Build reliable renewal forecasting by maintaining high-quality CRM data, tracking risk indicators, and delivering accurate reporting to leadership.

Generate renewal quotes, contracts, and order forms while ensuring all customer records remain synchronized across customer success and CRM platforms.

Identify opportunities to automate repetitive workflows, improve operational efficiency, and reduce administrative workload through technology and process improvements.

Collaborate effectively with Customer Success, Sales, and Operations teams to strengthen retention strategies while maintaining clear ownership boundaries across the customer lifecycle.

Requirements

Proven experience building, managing, or scaling renewals, revenue operations, customer success operations, or similar commercial functions within a B2B SaaS environment.

Demonstrated ability to lead commercial renewal conversations, negotiate pricing, manage contract renewals, and achieve retention and renewal targets.

Strong experience working with CRM and customer success platforms; familiarity with HubSpot, Pylon, or comparable systems is highly desirable.

Excellent process improvement skills with the ability to transform manual workflows into standardized, scalable, and repeatable operational systems.

Strong analytical abilities with experience managing forecasts, maintaining CRM data integrity, and interpreting business performance metrics.

Experience implementing workflow automation using no-code or low-code tools to improve operational efficiency.

Outstanding organizational, communication, and stakeholder management skills with exceptional attention to detail and execution.

Ability to collaborate effectively with cross-functional teams while balancing customer relationships, commercial objectives, and operational excellence.

Experience supporting technical products, infrastructure software, deal desk operations, or renewal functions built from the ground up is considered an advantage.

Benefits

Fully remote work environment within the United States.

Opportunity to play a foundational role in building and scaling a strategic renewals function.

Collaborative, open-source-focused culture that values innovation, ownership, simplicity, and teamwork.

Career growth opportunities with increasing ownership as the organization expands.

Exposure to cutting-edge infrastructure and network automation technologies.

Inclusive workplace committed to diversity, equity, and equal opportunity for all employees.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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