Accountabilities:
Define and execute the long-term product strategy and roadmap for the Risk Operations platform.
Build scalable internal tools and workflow systems supporting risk reviews, fraud investigations, compliance processes, payment operations, disputes, escalations, and customer onboarding.
Design platform capabilities including workflow automation, decision orchestration, case management, rules engines, audit trails, and operational controls.
Identify opportunities to eliminate manual processes through automation while improving operational efficiency and scalability.
Partner closely with engineering, data, finance, compliance, customer support, and product teams to deliver robust platform capabilities.
Balance business objectives, regulatory requirements, operational risk, and customer experience when prioritizing product initiatives.
Ensure platform performance is measurable through monitoring, analytics, and continuous optimization.
Advocate for seamless customer experiences by reducing operational friction and improving transparency throughout payment and risk-related processes.
Lead cross-functional prioritization, communicate product strategy to senior leadership, and drive alignment across multiple business functions.
Requirements
6+ years of product management experience, preferably within fintech, SaaS, payments, or other highly regulated technology environments.
Proven success defining product strategy and leading large-scale platform initiatives during periods of rapid growth.
Deep expertise in payments, financial operations, and risk management, particularly within SMB-focused financial products.
Experience building internal operational platforms, workflow management systems, case management tools, or decisioning infrastructure.
Strong understanding of fraud prevention, compliance operations, and AI or machine learning applications for automated risk decision-making.
Demonstrated ability to build complex systems from concept through implementation in cross-functional environments.
Strong systems thinking with experience designing end-to-end operational workflows and automation solutions.
Knowledge of regulatory and compliance frameworks such as AML, PCI-DSS, NACHA, or comparable industry standards.
Exceptional communication, stakeholder management, and leadership skills with the ability to influence across technical and business teams.
Analytical mindset with a passion for solving complex operational challenges while improving customer outcomes.
Benefits
Competitive annual salary ranging from CAD $137,000 to $154,000 , based on experience and qualifications.
Performance-based bonus program.
Employer-paid comprehensive health benefits.
Health and Wellness Flexible Spending Account.
Professional development allowance to support ongoing learning and career growth.
Wellness days in addition to paid vacation.
Company holiday shutdown period.
Additional summer vacation through dedicated company wellness days.
Flexible remote work environment.
Work-from-anywhere program allowing eligible employees to work internationally for up to 90 days annually.
Inclusive, collaborative culture that values innovation, continuous learning, and diverse perspectives.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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