Revenue Analytics and Insights Manager

Accountabilities: The Revenue Analytics and Insights Manager is responsible for developing analytics strategies, creating customer intelligence frameworks, and delivering insights that improve retention, expansion, and operational effectiveness across the business.

Own and continuously improve customer health scorecards by defining leading indicators across onboarding, adoption, renewal, expansion, and support activities.

Develop analytics frameworks that enable customer-facing teams to make faster, data-informed decisions.

Define and maintain customer experience metrics in partnership with cross-functional teams to establish consistent reporting standards.

Build churn prediction models and identify customer risk signals before renewal periods.

Surface expansion opportunities by analyzing customer behavior, product usage, and account health trends.

Translate customer feedback and Voice of Customer insights into actionable recommendations for product and customer experience teams.

Develop reporting and analytics around onboarding performance, time-to-value, support effectiveness, customer success coverage, and expansion metrics.

Partner with Customer Success, Account Management, Support, Sales, Product, and Finance teams as a strategic analytics advisor.

Identify opportunities to improve operational efficiency through AI tools, automation, machine learning, and advanced analytics workflows.

Maintain ideal customer profile (ICP) frameworks using customer, revenue, and market data.

Lead structured win/loss analysis programs and share insights with leadership teams.

Conduct cohort analysis, segmentation analysis, and capacity planning support to guide strategic decisions.

Contribute to the development of standardized business metrics and reporting frameworks.

Manage and mentor an analytics team member, supporting growth, performance, and analytical skill development.

Stay current on AI and analytics trends and recommend emerging tools and practices that improve business performance.

Requirements:

The ideal candidate combines strong analytical expertise, business strategy skills, and customer-focused thinking, with experience translating complex data into meaningful recommendations for senior stakeholders.

5+ years of experience in analytics, business intelligence, revenue analytics, or customer analytics, ideally within a B2B SaaS or healthcare technology environment.

Proven experience building customer health models, churn frameworks, retention analytics, or post-sale analytics programs.

Demonstrated success improving operational metrics such as retention, forecasting accuracy, customer value, or customer experience outcomes.

Experience using AI tools and automation solutions within an analytics or business context.

Strong experience with CRM platforms such as Salesforce and business intelligence tools including Tableau, Looker, Metabase, or similar platforms.

Ability to transform complex business questions into structured analytical approaches and actionable solutions.

Strong communication skills with the ability to present insights and recommendations to senior executives.

Strategic, proactive mindset with a focus on measurable business impact.

Strong systems thinking skills and the ability to connect data across multiple processes and platforms.

Excellent project management skills with strong attention to detail and organization.

Experience managing, mentoring, or developing team members.

Experience in Revenue Operations, go-to-market analytics, Sales, Marketing, or Customer Experience functions is preferred.

Familiarity with customer success platforms such as Gainsight, ChurnZero, or Totango is a plus.

Experience with cohort modeling, lifetime value analysis, capacity planning, healthcare technology, or AI-assisted analytics tools is preferred.

Familiarity with LLM APIs or AI analytics solutions is an advantage.

Benefits:

Competitive base salary range of $96,000 - $130,000 USD annually.

Fully remote work flexibility, with options to work remotely, in-office, or through a hybrid arrangement depending on location.

Health and wellness benefits available from day one.

Annual wellness stipend supporting employee well-being.

401(k) plan with up to 4% employer match and immediate vesting.

Flexible and generous paid time off.

Employee stock purchase program.

Professional development opportunities and continued investment in career growth.

Opportunity to collaborate with a globally distributed team.

Potential travel requirements, approximately once per quarter for employees outside the company’s primary office location.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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