Renewals Advocacy Manager
Accountabilities: Lead executive engagement initiatives across the renewals organization, supporting strategic customer meetings, Executive Business Reviews (EBRs), executive sponsor programs, and renewal planning.
Capture customer commitments, executive decisions, action items, and risks while ensuring cross-functional accountability and timely execution.
Coordinate executive engagement plans for strategic enterprise accounts, monitoring progress and ensuring customer expectations are consistently met.
Prepare executive-level presentations, customer briefings, business reviews, and leadership communications to support strategic customer initiatives.
Own the Voice of the Customer program within the renewals organization by collecting, analyzing, and communicating customer feedback and insights.
Partner with Sales, Customer Success, Product, Support, Marketing, Finance, and Operations to transform customer feedback into measurable improvements in customer experience and retention.
Track customer advocacy initiatives, executive commitments, customer sentiment, and strategic priorities while maintaining visibility for leadership.
Lead strategic programs that enhance operational excellence, improve customer retention, and strengthen the overall renewals experience.
Requirements
8–12 years of experience in enterprise SaaS or software organizations.
Proven experience working directly with executive leadership, including VP-level stakeholders and above.
Strong background managing enterprise customer relationships within Renewals, Customer Success, Customer Advocacy, or Account Management functions.
Exceptional communication, presentation, stakeholder management, and executive relationship-building skills.
Strong commercial acumen with a solid understanding of enterprise software business models, customer retention strategies, and renewal processes.
Analytical mindset with experience leveraging customer insights, NPS data, business metrics, and performance reporting to influence strategic decisions.
Demonstrated ability to lead complex cross-functional initiatives, manage multiple priorities, and deliver measurable business outcomes.
Experience collaborating across Sales, Product, Marketing, Finance, and Customer Success to align customer health, business objectives, and operational execution.
Benefits
Competitive total target compensation based on geographic location, ranging from $127,200 to $325,600 USD .
Performance-based bonus opportunities.
Unlimited paid time off and 12 paid holidays, including dedicated global wellness days.
Paid parental leave, including enhanced leave for birthing parents.
Comprehensive medical, dental, and vision coverage starting on your first day.
401(k) retirement plan with company matching contributions.
Mental health resources, therapy sessions, and employee wellness programs.
Fertility, adoption, and surrogacy support.
Volunteer paid time and additional employee assistance programs.
Professional development through mentoring, learning platforms, workshops, and annual learning events.
Flexible remote work environment with opportunities for career growth and cross-functional collaboration.
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