Accountabilities:
Manage strategic and operational relationships with outsourced collection partners.
Conduct regular visits to partner operations, including performance follow-ups, audits, and relationship management activities.
Define performance goals and monitor key indicators (KPIs) related to collection efficiency and recovery results.
Lead performance review meetings and establish action plans for continuous improvement.
Analyze productivity, recovery rates, efficiency, and portfolio performance indicators.
Define and review portfolio distribution and redistribution strategies.
Evaluate partner performance to support strategic decisions regarding expansion, reduction, or replacement of providers.
Manage partner onboarding, approval, implementation, and deactivation processes.
Conduct operational audits and ensure adherence to internal policies, regulations, and quality standards.
Ensure compliance with data protection regulations, consumer protection laws, and internal procedures.
Support commercial negotiations involving contracts, service-level agreements (SLAs), and compensation models.
Develop dashboards, management reports, and executive presentations to support decision-making.
Identify improvement opportunities across processes, channels, and collection strategies.
Collaborate with areas such as Technology, Data, Products, Legal, and Compliance.
Monitor market trends and recommend innovative initiatives to improve performance.
Requirements:
Technical education or higher qualification in a related field.
Minimum of 24 months of experience managing collection agencies or related operations.
Experience with B2C collection processes and credit recovery strategies.
Experience managing performance through KPIs and operational indicators.
Knowledge of data analysis, operational planning, and performance monitoring.
Intermediate Excel skills.
Experience reading and interpreting Power BI dashboards.
Knowledge of LGPD and consumer protection regulations applied to collection operations.
Experience managing SLAs, conducting audits, and negotiating with suppliers.
Strong analytical thinking and strategic vision.
Clear and objective communication skills.
Strong negotiation and stakeholder influence abilities.
Experience managing conflicts and making data-driven decisions.
Excellent organization, planning, and problem-solving skills.
Proactive, results-oriented mindset with strong attention to continuous improvement.
Ability to conduct executive meetings and manage multiple stakeholders.
Availability for frequent travel and in-person visits to partner operations.
Preferred qualifications include postgraduate studies, extensive experience in the field, SQL knowledge, BI tools, indicator modeling, budget management, financial mathematics, CRM and collection systems, omnichannel strategies, supplier management, and knowledge of delinquency and recovery models.
Benefits:
Competitive salary.
Meal allowance.
National health insurance.
Commission opportunities based on recovery performance and goals.
Birthday day off.
TotalPass wellness benefit.
Collaborative and people-focused work environment.
Real opportunities for professional growth and development.
Opportunity to work in a strategic role with strong business impact.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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