Director/Sr. Director for Partnership Operations

Accountabilities: Lead operational strategy for the University Partnerships function, ensuring departmental priorities, initiatives, and resources remain aligned with organizational objectives and enrollment goals.

Establish, configure, and oversee standardized reporting processes across Salesforce and external platforms to provide timely visibility into performance metrics and partnership health.

Oversee the Post-Verto Planning function, ensuring systems, workflows, and processes effectively support student transitions to partner universities.

Identify operational bottlenecks, inefficiencies, and systemic challenges, then design and implement streamlined processes and scalable solutions.

Manage partnership portfolio, resource allocation, and capacity planning to support efficient growth and achievement of annual objectives.

Establish, track, and communicate department-wide KPIs and OKRs, identifying barriers to progress and driving accountability against quarterly and annual goals.

Provide senior-level project management for large-scale initiatives and complex cross-functional projects from conception through execution.

Serve as the business-side product owner and technology liaison for Salesforce, Partner Portal, automation initiatives, and related operational systems.

Lead technical scoping and business process development for Salesforce, Partner Portal, Slate, and other system enhancements and integrations.

Ensure appropriate training, standard operating procedures, documentation, and sources of truth are maintained for key operational systems.

Partner closely with Academics, Technology, Admissions, Student Financial Services, Revenue Operations, Onboarding, Marketing, and executive stakeholders to align priorities and successfully execute strategic initiatives.

Act as a strategic advisor and trusted proxy to the Chief Strategy Officer, participating in high-priority meetings, synthesizing key decisions, and driving follow-through on action items.

Lead ambiguous and high-impact special projects, including pilots, new initiatives, and organizational change programs.

Maintain an enterprise-level view of strategic initiatives, proactively identifying and mitigating operational risks and bottlenecks.

Support annual and quarterly strategic planning cycles by helping design, facilitate, monitor, and communicate progress against organizational priorities.

Requirements:

10+ years of professional experience in operations, with a demonstrated track record in higher education partnerships, business development, account management, or closely related fields.

Advanced hands-on experience configuring and managing Salesforce dashboards, reports, and operational workflows, with the ability to translate business processes into clear technical requirements.

Proven success leading large-scale, complex, cross-functional projects and organizational change initiatives from strategy and planning through execution.

Strong understanding of process improvement methodologies, with exposure to Lean, Six Sigma, or similar approaches.

Highly analytical and data-driven, with the ability to interpret complex information, identify trends, and translate data into actionable business insights.

Exceptional project management, organizational, prioritization, and problem-solving capabilities.

Strong emotional intelligence and collaborative leadership skills, with experience influencing and building trust across matrixed teams and managing professionals directly or indirectly.

Excellent communication skills and full professional fluency in English.

Ability to work independently and effectively in a fast-paced, distributed, and evolving organization.

Demonstrated ability to operate strategically while remaining comfortable working hands-on with systems, processes, data, and operational details.

Experience working with Slate or university database systems is a plus.

A master’s degree in Business, Operations, Technology, or a related discipline is preferred.

Experience in high-growth startups, EdTech, or international organizations undergoing significant scale is an advantage.

Must have legal authorization to work in the United States; visa sponsorship is not available for this position.

Benefits:

Remote-first position with 100% remote work flexibility within the United States.

Competitive base salary of $120,000–$170,000 USD, with the final range determined by geographic compensation tier, experience, skills, and qualifications.

Unlimited vacation and bank holidays.

Uncapped sick time.

Medical, dental, and vision insurance.

Fully funded short-term and long-term disability and life insurance.

Paid parental leave.

401(k) retirement plan.

Stock equity options for employees.

Opportunity to contribute to a mission-driven organization focused on transforming the higher education experience.

Collaborative environment with broad exposure to executive leadership and cross-functional strategic initiatives.

Reasonable accommodations available throughout the recruitment process for candidates with disabilities.

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