Director, Commercial Operations-East

Accountabilities: The Director, Commercial Operations-East will lead key commercial operations initiatives supporting field teams and launch readiness. This role requires strong cross-functional collaboration, operational discipline, and the ability to optimize commercial processes through technology, analytics, and strategic planning.

Serve as the primary commercial operations partner for field teams, supporting sales, medical affairs, and market access stakeholders.

Lead CRM implementation, administration, training, and ongoing optimization in collaboration with external technology partners.

Manage field alignment activities, including territory design, field roster management, healthcare organization and healthcare provider targeting, and data change requests.

Support incentive compensation processes, prescription allocation reviews, and reporting-related challenges.

Coordinate sample operations, logistics, and vendor activities to ensure efficient field support.

Manage fleet operations and logistics in partnership with external providers and field leadership.

Train commercial teams on reporting tools, data sources, CRM capabilities, and operational processes.

Facilitate credentialing and state licensing processes for field employees.

Develop and maintain strong relationships with internal stakeholders and external vendors to ensure operational alignment.

Use performance metrics and analytics to identify opportunities for improving field force effectiveness and commercial execution.

Requirements:

The ideal candidate is a commercial operations professional with extensive experience in biotechnology or pharmaceutical environments, combining strategic thinking with hands-on operational expertise.

8+ years of experience in the biotechnology or pharmaceutical industry.

3+ years of experience in commercial operations, field training, or related commercial enablement functions.

3+ years of field experience as a sales representative, first-line manager, or medical science liaison.

Proven experience supporting pharmaceutical commercial launches or field force effectiveness initiatives.

Strong knowledge of commercial CRM platforms, including Veeva CRM, OpenData, and Network solutions.

Experience managing multiple vendors across CRM implementation, incentive compensation, sampling, and fleet operations.

Demonstrated ability to work effectively with multiple internal stakeholders and field teams.

Strong analytical skills with experience using reporting tools and performance metrics.

Excellent communication, presentation, and stakeholder management skills.

Ability to operate independently in a remote environment while managing multiple priorities.

Benefits:

Competitive annual salary range of $160,000 - $185,000.

Fully remote work environment.

Opportunity to contribute to the development and launch of an innovative healthcare product.

Collaboration with experienced cross-functional teams in a growing organization.

Exposure to strategic commercial operations, field enablement, and launch execution.

Up to 15% travel required, including occasional overnight travel.

Opportunity to influence commercial infrastructure, processes, and operational strategy.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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