Accountabilities:
As a Customer Reliability Engineer, you will be responsible for ensuring the stability, security, and performance of customer cloud environments while providing expert guidance and operational support. You will serve as a technical advisor, driving reliability improvements and helping teams adopt best practices across cloud infrastructure.
Lead technical troubleshooting investigations to resolve complex customer issues quickly and effectively.
Act as the primary technical point of contact for customers, building trusted relationships and providing expert guidance.
Own key reliability initiatives, including incident response, disaster recovery validation, backup processes, security patching, secure access management, and audit log monitoring.
Support production environments through proactive monitoring, issue prevention, and continuous reliability improvements.
Collaborate with operations teams to improve service delivery through documentation, knowledge sharing, and technical enablement.
Manage and participate in 24/7 production on-call rotations, responding to incidents and ensuring timely resolution.
Develop automation solutions and operational improvements using scripting and infrastructure-as-code practices.
Work across multiple customer environments, industries, and emerging technologies to deliver scalable cloud solutions.
Continuously improve technical skills through learning opportunities and contributions to internal best practices.
Requirements:
The ideal candidate is an experienced cloud and infrastructure professional with strong troubleshooting abilities, customer-facing skills, and hands-on experience managing production environments.
7+ years of experience in information technology, with a focus on cloud engineering, site reliability engineering, infrastructure, or platform operations.
4+ years of hands-on experience with AWS cloud infrastructure and services, including EC2, RDS, S3, VPC, IAM, KMS, Backup, CloudTrail, Route53, ECS/EKS, and related technologies.
Strong knowledge of networking and security troubleshooting, including routing, DNS, security groups, ACLs, WAF, and VPN/bastion access.
Proficiency in at least one scripting language such as Python, Ruby, Bash, or PowerShell.
Experience with infrastructure-as-code frameworks such as Terraform, CDK, or CloudFormation.
Mandatory experience supporting production environments with 24/7 on-call responsibilities and incident management processes.
Experience administering and patching Windows and Linux servers.
Familiarity with monitoring and observability platforms such as CloudWatch, Grafana, New Relic, Datadog, or Prometheus.
Conversational English communication skills required.
Experience using AI-powered development environments or tools such as Claude Code, Codex, or similar solutions.
Experience with Docker, Kubernetes, ECS/EKS, CI/CD pipelines, Git-based workflows, and vulnerability remediation is a plus.
Knowledge of databases such as MySQL, MSSQL, or PostgreSQL is preferred.
Familiarity with cloud governance, compliance, CSPM tools, ITSM platforms, or multi-cloud environments is an advantage.
AWS certifications such as Solutions Architect, SysOps, or DevOps Associate are a plus.
Benefits:
Competitive compensation package.
Annual salary of approximately CAD $140,000.
Retirement savings matching program (RRSP).
Remote-first work environment with flexibility in location and working hours.
Paid parental leave options.
Employer-paid health and dental benefits.
Mental health and counselling support services.
Annual Health Care Spending Account of CAD $500.
Access to employee discount programs and partner benefits.
Opportunities for professional development, learning, and career growth.
Inclusive workplace culture focused on belonging, collaboration, and respect.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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