Client Services Insights & Reporting Analyst, Global Asset Management

Accountabilities: Develop, maintain, and enhance dashboards, reports, and scorecards that provide visibility into contact centre performance, workforce productivity, service levels, and operational KPIs.

Analyze data from multiple sources to identify trends, risks, opportunities, and key performance drivers that support informed business decisions.

Support forecasting, workforce planning, scheduling, and capacity management through accurate reporting and data analysis.

Monitor operational, quality, productivity, and customer experience metrics while recommending improvements that enhance service delivery.

Ensure the integrity, consistency, and accuracy of reporting data across multiple systems and reporting environments.

Conduct impact assessments and post-implementation reviews to measure the effectiveness of business initiatives and operational changes.

Collaborate with stakeholders to gather reporting requirements, develop analytical solutions, and support continuous process improvements through automation and enhanced reporting capabilities.

Prepare and deliver recurring and ad hoc reports with clear, actionable insights for leadership and operational teams.

Requirements

Bachelor's degree or post-secondary education in a related field, or an equivalent combination of education and relevant professional experience.

Minimum of 2 years of experience in data analytics, reporting, business intelligence, or a similar analytical role.

Advanced Microsoft Excel skills with hands-on experience creating dashboards and visualizations using Power BI.

Experience working with reporting tools, business analytics, and large datasets to support operational decision-making.

Familiarity with AWS-based data environments is considered an asset.

Previous experience within contact centres, customer service operations, workforce management, or service delivery environments is preferred.

Strong analytical thinking, problem-solving abilities, and exceptional attention to detail with a commitment to data accuracy.

Excellent communication and stakeholder management skills with the ability to present insights clearly to both technical and non-technical audiences.

Self-motivated, collaborative, and capable of managing multiple priorities while contributing to continuous improvement initiatives.

Benefits

Competitive annual salary ranging from CAD $43,200 to $80,300 , based on experience, skills, and qualifications.

Performance-based incentives and discretionary bonus opportunities, where applicable.

Comprehensive health, life, and accident insurance coverage.

Retirement savings program to support long-term financial wellbeing.

Tuition reimbursement and professional development opportunities.

Fully remote work opportunity within Canada, offering flexibility and work-life balance.

Access to training, mentorship, and career growth opportunities within a collaborative and supportive environment.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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