Accountabilities:
In this role, you will ensure the smooth progression of cases and high-quality coordination across services:
Manage end-to-end case creation, updates, and tracking within internal systems, ensuring accuracy and completeness of records
Coordinate scheduling between members, providers, and clinical teams while managing calendars and timelines effectively
Support medical records collection, transfer, storage, and documentation across digital and physical systems
Maintain accurate case logs, communication records, and workflow updates using case management platforms (e.g., Salesforce/Boost or equivalent)
Assist case managers and providers with administrative and operational tasks to support timely case resolution
Facilitate internal and external communication to ensure continuity of care and strong stakeholder experience
Escalate complex issues or case concerns to the appropriate clinical lead when required
Support additional operational tasks such as eligibility checks, queue management, and coordination with external partners
Requirements:
To succeed in this position, you bring strong organizational ability, attention to detail, and experience in fast-paced environments:
3–5 years of experience in a professional office, healthcare, hospital, or medical administration environment preferred
Post-secondary education strongly preferred
Familiarity with medical terminology and healthcare administrative processes considered an asset
Strong communication skills (written, verbal, and telephone) with the ability to convey information clearly and professionally
Proven ability to multitask, prioritize, and meet deadlines in a high-volume environment
Strong problem-solving skills with a focus on accuracy, efficiency, and resolution
Comfortable working independently as well as collaboratively within cross-functional teams
Proficiency with digital tools such as Microsoft Word, Excel, Outlook, Teams, and document management systems
Bilingualism (English & French Canadian) is considered an asset
Adaptability, professionalism, and a service-oriented mindset
Benefits:
Annual salary range: $50,000 – $55,000
Opportunity to work in a mission-driven healthcare environment focused on improving patient access and experience
Exposure to advanced digital health systems and modern case management tools
Career development opportunities in healthcare coordination and operations
Supportive, collaborative, and inclusive work culture
Paid time off and standard benefits package (health, dental, and related coverage depending on eligibility)
Opportunities for learning, training, and professional growth
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1