Internal Support

Your mission As an Internal IT Support at Ireckonu, you will own and maintain the company's internal IT environment, ensuring employees have secure, reliable access to the systems, devices, and infrastructure they need to work effectively. You will be responsible for identity and access management, endpoint administration, Microsoft 365, networking, servers, and security, while continuously improving our internal IT landscape. Your main scope will be an internal-facing role supporting Ireckonu employees and infrastructure, with a possibility to delve into Technical Support tasks as you grow in the role. 

You will  Own identity and access management across Microsoft Entra ID and core business applications, including user provisioning, permissions, SSO, and Conditional Access. Manage employee onboarding and offboarding, devices, software deployment, and Microsoft Intune. Administer Windows Server, Active Directory, DNS, DHCP, Group Policy, file servers, and certificates. Manage network infrastructure, including switches, firewalls, VLANs, VPNs, and office Wi-Fi. Administer Microsoft 365, Exchange Online, SharePoint, Azure, licensing, and mail security. Plan and  maintain  backups, disaster recovery, hardware lifecycle, assets, and vendor relationships. Maintain endpoint security, security baselines, access reviews, and support infrastructure-related security incidents. Provide day-to-day IT support for employees, resolving access, tooling, and device issues. Manage office IT infrastructure, including meeting room technology, printers, inventory, and customer hardware environments. Maintain documentation and continuously improve internal IT services, security, and operational processes. Over time, you will have the chance to be more involved in general technical support engineer tasks as well;  helping troubleshoot access issues, diagnosing environment-level problems, and sharing knowledge that bridges internal IT and platform operations. Deepen  your understanding of a SaaS product environment and build strong cross-team relationships, with the possibility of taking more Technical Support Engineer tasks in the future.

Your profile 3–5 years of experience in systems administration, infrastructure, or internal IT. Experience managing Microsoft Entra ID, Microsoft Intune, Microsoft 365, Windows Server, and Active Directory. Good understanding of networking, VPNs, firewalls, DNS, DHCP, Group Policy, and endpoint management. Experience with identity and access management, security best practices, backups, and disaster recovery. PowerShell or other scripting experience is a plus. You take ownership, communicate clearly, and enjoy solving technical challenges. You are  organised , proactive, and comfortab le manag ing multiple priorities in a fast-paced environment. You create clear documentation and continuously look for ways to improve internal IT operations.