Responsibilities:
• Make 40–60 outbound calls daily regarding outstanding invoices and payment status
• Assist customers with payments, invoice copies, ACH/wire information, and account resolution
• Document collections activity and maintain accurate customer records
• Resolve customer concerns related to service, shipping, warranty, and billing issues
• Support credit requests, RMAs, and customer account servicing
• Cross-train within accounting functions including invoicing, AP processing, and payment processing
Qualifications:
• Previous collections, AR, customer service, or accounting support experience
• Strong communication and relationship-building skills
• Comfortable making high-volume outbound calls
• Ability to handle customer objections professionally and confidently
• Detail-oriented with strong organizational skills
• Team player with a positive and professional attitude