At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
To strengthen our team in Estonia, we are looking for a motivated and driven Shop Employee (m/f/d) for our point of sale at the Port Of Tallinn. You will be responsible for the day-to-day management of your shift, supporting the shop team and ensuring smooth operations.
About the Role
Providing high-quality service to passengers, including assistance with boarding, transfers, ferry check-in, travel disruptions (e.g. delays), and offering clear travel information in Estonian and English
Selling FlixBus tickets at the station and online (for example via mobile devices), and entering offline bookings (e.g. TPilet, Matka-Huolto) into the Flix system using external platforms, reports, and Excel
Managing reservations for operational needs (e.g. ferries, TPilet, Matka-Huolto), including creating bookings in service providers' extranets, adjusting them in case of delays or changes, and communicating with passengers and partners when needed
Handling the Lost & Found process: registering, matching, and returning lost items; communicating with clients and couriers; managing the portal according to internal procedures
Managing ferry slot reservations for different markets (e.g. English Channel), including slot allocation, responding to operational changes, and rebooking via extranets, Excel, and email
Supporting smooth station operations: coordinating with dispatchers and station teams during check-in, assisting drivers with mobile apps and ticket control and helping ensure correct luggage handling and passenger flow
Conducting on-board inspections to check ticket validity, cleanliness, and presence of required equipment (e.g. phones, printers, seat markings), and helping resolve any issues to meet FlixBus quality and safety standards
Inspecting bus stops and surrounding infrastructure to ensure timetables, signage, and other elements meet FlixBus standards and coordinating updates, replacements or repairs when needed
About You
Fluent in Estonian and English , both written and spoken
Ukranian or Russian language verbal skills is a plus
Previous experience in customer service, transportation, logistics or administration
Organizational skills and attention to detail, ability to manage multiple tasks in a dynamic environment
Strong verbal and written communication skills
Problem-solving ability and resilience under pressure
Strong computer literacy, including solid skills in Excel and other digital tools
Willingness to work according to a shift schedule established with the team, which may include evenings, weekends, or early mornings
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
Travel perks : 12 free Flix vouchers + 12 discount vouchers for friends & family.
Wellbeing support : Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
Learning & Development : Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
Mentoring Program : Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!