About the job
Flatpay is one of Europe's fastest-growing fintech companies and we've recently launched in the UK.
Role Details
Role: Facilities Assistant
Location: 5 days a week – London, White City
About the Role
Our Facilities team sits at the heart of our London office. We make sure everything runs smoothly so our teams can focus on growing the business. As a Facilities Assistant, you'll play a key role in creating a workplace where people feel welcomed, supported, and set up for success.
This is a hands-on, varied role where no two days are the same. You'll work closely with our Facilities Manager, juggle different priorities, solve problems quickly, and interact with colleagues across the business every day.
Please note this is an entry level role and we welcome applications looking to begin or develop their career in this field.
Responsibilities
Creating a safe, welcoming, and well-organised workspace
Setting up desks, laptops, monitors, and starter kits for new joiners
Supporting onboarding to give new employees a great first-day experience
Ordering and managing office supplies, snacks, drinks, and merchandise
Coordinating with suppliers, couriers, warehouse teams, and contractors
Managing and responding to internal helpdesk tickets
Supporting office moves, restacking, and space reconfigurations
Keeping track of IT equipment, phones, and marketing materials
Assisting with admin tasks such as parking, mileage tracking, and DocuSign requests
Handling ad-hoc tasks and light maintenance to keep the office looking its best
Skills & Attributes
Organised and dependable
Proactive, with a 'happy to chip in' attitude
Calm under pressure when things get busy
Comfortable using Google Workspace, Excel, email, and basic systems
Confident setting up simple IT equipment (monitors, keyboards, docking stations)
Strong attitude, reliability, and willingness to learn
Our Values
At Flatpay, how we work matters as much as what we achieve.
Happy Humans — We bring energy to our work and create teams people enjoy being part of.
No Assholes — We perform at a high level while treating colleagues and customers with respect.
It's Our Business, Own It — Everyone takes responsibility and manages their work like it's their own business.
Start With No — We challenge ideas, think commercially and focus on what truly creates value.
Sky-High Ambitions — We set bold goals and expect people to keep raising the bar.
The Best Argument Wins — Titles don't decide outcomes. We debate openly to reach the best decisions.
Background & Requirements
Experience in a facilities, office support, or similar hands-on operations role (not required for the right candidate)
Fluent in English
Right to work in the UK (visa sponsorship is not available for this role)
Hiring Process
Application Review — Our Talent Team reviews your CV to assess experience and potential fit.
Talent Team Call (20–30 minutes) — A conversation to understand your background and discuss what motivates you.
1:1 Microsoft Teams interview with Manager
Offer — Successful candidates receive a fast turnaround to offer.