Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Observability Engineer
Duties:
Deploy, Upgrade, Maintain third party application stacks for metrics, logging and APM
Advanced troubleshooting of performance issues related to Linux
Build, Maintain and troubleshoot containerized workloads in Kubernetes or docker
Maintain CI/CD pipeline for developer code in Gitlab
Support developers with deploying and maintaining application servers
Create / Update Ansible code for configuration management of third-party applications
Create / Update Terraform code for management of infrastructure
Work with other teams to understand their specific needs and goals for observability and help them follow established processes and best practices to achieve those goals
Act as a Subject Matter Expert for the Observability stack , answering questions from other teams on how to use the tools we provide
Provide guidance and training to junior engineers
Participate in 24x7 On Call support rotating weekly between Observability Engineers
Work US based daytime hours
Requirements:
This is an intermediate position with expectation the candidate has a good amount of work experience to be self-sufficient.
Intermediate to advanced knowledge of Linux administration (Ubuntu / Debian / CentOS / RHEL)
Intermediate to advanced scripting abilities ( Bash / Python )
Intermediate to advanced experience with hypervisor technologies ( Openstack / VMWare )
Intermediate knowledge of networking concepts to be able to troubleshoot advance architectures that involve complex networks.
2+ years experience with Infrastructure as Code tools such as Terraform
2+ years experience with Configuration as Code tools such as Ansible
2+ years experience with Grafana or a similar a Dashboarding tool
2+ years experience with Observability tools such as:
Metrics: Prometheus / Mimir / Thanos / VictoriaDb / Graphite / InfluxDb
Logs: Loki / Elasticsearch / Splunk
Tracing/APM: Tempo / New Relic / AppDynamics
2+ years experience with public cloud operators specifically GCP and AWS
2+ years experience with Kubernetes and docker
2+ years experience with Kafka
Experience with git and standard processes (branching and merge/pull request) for collaborative version control
Company Benefits
Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13 th month pay, Solo parent leave, Special leave for women)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal .
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.