IT Support Engineer – FinTech Investment Banking
Location: New York City
Work Model: Hybrid (4 days in office, 1 days remote)
Position
Financial Technology Partners ("FT Partners") is seeking an IT Support Engineer to join our New York office. This is an excellent opportunity for a motivated IT professional looking to build their career in a fast-paced, high-performance investment banking environment.
The successful candidate will be responsible for providing first-line technical support to our investment banking professionals, maintaining local office technology, provisioning user devices, assisting with user administration, and ensuring a seamless technology experience across the New York office. This role requires strong technical troubleshooting skills, exceptional customer service, and the ability to thrive in a demanding, client-focused environment.
Company Description
Financial Technology Partners (aka "FT Partners") is the only investment banking firm focused exclusively on the financial technology sector. We broadly define the sector as the dynamic convergence of technology-based solutions and financial services. FT Partners has been recognized as "Dealmaker of the Year" and "Investment Banking Firm of the Year" by The M&A Advisor and was also named one of the Top Internship Programs by Firsthand (Vault).
The firm was founded by Steve McLaughlin, Managing Partner, formerly a senior investment banker in Goldman Sachs & Co.'s Financial Technology Group and Financial Institutions Group in New York and San Francisco. The firm's Founder and senior bankers are highly experienced investment bankers formerly with the financial technology, M&A, and investment banking groups of Goldman Sachs & Co. in New York, San Francisco, London, and Los Angeles.
Role Description
Responsibilities include:
Serve as the primary point of contact for desktop and end-user technical support in the New York office
Troubleshoot Windows laptops, Microsoft 365, hardware, software, printers, and peripheral devices
Image, deploy, configure, and maintain laptops and workstations
Provision and deprovision user accounts, laptops, and equipment for new hires and departures
Create and administer Active Directory and Microsoft Entra ID user accounts
Manage/administer enterprise AI (artificial intelligence) tools and platforms
Manage NTFS file permissions, security groups, and shared resources
Support conference room technology, Microsoft Teams, Zoom, and AV equipment
Assist with local office networking, hardware installations, and cabling
Maintain accurate IT asset inventory and technical documentation
Coordinate with vendors and senior IT staff to resolve infrastructure issues
Escalate complex issues appropriately while maintaining ownership through resolution
Deliver responsive, professional, white-glove technical support to employees at all levels of the organization
Must Have
1–3 years of IT support, desktop support, or systems administration experience
Strong troubleshooting and analytical problem-solving skills
Experience supporting Windows 10/11 environments
Microsoft 365 administration and end-user support
Experience imaging, deploying, and configuring Windows laptops
Basic Active Directory administration
Excellent documentation and organizational skills
Basic networking knowledge including TCP/IP, DHCP, DNS, gateways, Wi-Fi, and switching fundamentals
Outstanding customer service skills with a strong sense of urgency
Ability to prioritize multiple tasks in a fast-paced environment
Nice to Have
Microsoft Entra ID (Azure AD)
Microsoft Intune and Windows Autopilot
Microsoft Azure
Conditional Access and Multi-Factor Authentication (MFA)
Windows Server administration
Remote Desktop Services (RDS)
PowerShell scripting
VLANs, VPNs, firewalls, and network troubleshooting
SonicWall and/or Meraki networking equipment
PKI / Certificate management
Nutanix virtualization
Linux administration
Cybersecurity best practices
General Requirements
U.S. work authorization required. FT Partners will not sponsor applicants for work visas now or in the future.
Ability to occasionally support early morning, evening, or weekend maintenance activities when business needs require.
Ability to lift and move standard desktop equipment and workstations as needed.
Communication Skills
Exceptional written and verbal communication skills
Ability to explain technical concepts clearly to both technical and non-technical users
Professional demeanor with the confidence to support senior executives and investment banking professionals
Strong attention to detail and commitment to delivering an outstanding customer experience
Team Player
Team player who contributes to building a positive, collaborative environment
Demonstrates ownership, accountability, and follow-through
Works with integrity, professionalism, and discretion
Performs effectively under pressure while managing competing priorities
Committed to continuous learning and professional development
Upholds the firm's values and high standards of excellence
Salary: $115,000 plus 10-15% bonus potential
Why FT Partners?
Managing Partner and Managing Directors formerly of Goldman Sachs and JPMorgan
Award-winning execution recognized as Investment Banking Firm of the Year and Boutique of the Year
Opportunity to support both billion-dollar M&A transactions and high-growth venture-backed companies
Excellent career path with strong opportunities for advancement
Competitive compensation and benefits
Unparalleled deal flow with a premier client base
Exposure to world-class executives and leading financial technology companies
Collaborative, entrepreneurial, and high-performance culture
Selected Transactions Include Advising
Divvy's $2.5 billion sale to Bill.com
GreenSky's $2.2 billion sale to Goldman Sachs
Forge's $2 billion merger with Motive Capital Corp.
Truebill's $1.3 billion sale to Rocket Companies
Revolut's $800 million financing at a $33 billion valuation
SpotOn's $300 million Series F financing at a $3.6 billion valuation
Upgrade's $280 million Series F financing at a $6 billion valuation
CAIS' $225 million Series C financing at a $1 billion+ valuation
Bilt's $200 million financing at a $3.1 billion valuation
Newfront's $200 million financing at a $2.2 billion valuation
DailyPay's $75 million financing at a $1.8 billion valuation
Cart.com's $60 million Series C financing at a $1.2 billion valuation
Acorns' acquisition of GoHenry
Inclusion and Equal Opportunity Employment
Financial Technology Partners is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal/Native American status, or any other legally protected characteristic.
If you require a reasonable accommodation as part of the application process, please contact recruiting@ftpartners.com .