Marketplace Operations Regional Manager, Americas
Hey there! We’re Fever , the world’s leading tech platform for culture and live entertainment.
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
About the role
We are seeking an AI & Automation Analyst to join our Product Operations team. This role will focus on analyzing digital operational processes and leveraging automation and AI-enabled solutions to improve efficiency, accuracy, and scalability across the organization. The ideal candidate is analytical, technically curious, and comfortable translating business needs into automated workflows and intelligent solutions. You will own solutions in production end-to-end, from design and implementation to monitoring, iteration, and adoption.
Key Responsibilities
Analyze existing operational workflows to identify inefficiencies, manual effort, and automation opportunities
Partner with business stakeholders to gather requirements and understand end-to-end processes
Design, build, test, and maintain automated workflows using automation platforms, scripts, and AI-enabled tools
Apply AI capabilities (e.g. generative AI, machine learning models, intelligent document processing, chatbots) to enhance decision-making and process performance
Develop process documentation, flow diagrams, and automation specifications
Monitor automation performance, troubleshoot issues, and implement continuous improvements
Support change management by providing training, documentation, and user support for automated solutions
Track and report on automation impact, including efficiency gains, cost savings, and quality improvements
About you
Bachelor’s degree in Engineering, Business, Information Systems, Data Analytics, Computer Science, or a related field
2+ years of experience in business analysis, workflow optimization, process improvement, automation, or related roles
Proven experience leading end-to-end automation initiatives, from opportunity identification through design, implementation, and optimization
Strong experience working with automation platforms and tools, including workflow orchestration, Robotic Process Automation (RPA), or low-code/no-code solutions
Demonstrated ability to apply AI-enabled solutions (e.g., generative AI, intelligent automation, machine learning-assisted workflows) to real business problem
Experience partnering with senior stakeholders to define requirements, prioritize initiatives, and drive adoption
Strong analytical, problem-solving, and decision-making skills with minimal supervision
Your are fluent in Spanish and English
Benefits & Perks:
Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Work in a location in the heart of Madrid, with possible travel across our markets
Home-office friendly
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with!
Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
English and Spanish Lessons
Gympass membership
We have free food, drink and fruit at the office!
Possibility to receive in advance part of your salary by Payflow
#LI-Onsite; #LI-Hybrid
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Tech.Eu | TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice