About the Company:
We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin and our Series A by Founders Fund - with participation in both rounds by Sequoia, NYCA, and others.
Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards.
We’re looking for detail-oriented, driven, and intuitive operations specialists who want to work with intelligent, motivated, intense, and interesting people to support the company in its goal of offering cutting-edge products and excellent customer service to its clients.
Cultural Values:
1. Depth and rigor of thought - We try to be rigorous in our thinking & dive into the details.
2. Minimalist - We are spartan in our design, in our code, and even in our processes.
3. Speed of execution - We move fast & value decisiveness. We think speed drives quality.
Job Summary
Responsible for managing complex account servicing tasks related to CH portfolios. This role supports end-to-end account closure processes, insurance management, compliance reviews, payment processing, and escalated customer support functions. The position requires strong attention to detail, cross-functional communication, and the ability to manage time-sensitive and audit-sensitive requests.
Responsibilities:
Back-End & Account Servicing
- Review, manage, and resolve CH Back-End–tagged tickets in a timely and accurate manner.
- Assist with payoff quote requests from CH and lenders.
- Process account closure endorsements end-to-end, including both Self-Serve and internal requests.
- Handle account-closing–related unblock requests.
- Post manual payments accurately and in compliance with internal controls.
Reconveyance & Compliance
- Prepare bi-weekly reconveyance requests for audit review.
- Submit bi-weekly reconveyance requests to ProTitle following audit approval.
- Review and clear OFAC-blocked LIDs in accordance with regulatory requirements.
Insurance Management
- Manage flood insurance renewals and Letters of Lender (LOL) end-to-end.
- Manage Homeowners Insurance (HOI) renewals end-to-end for condo accounts.
- Coordinate with Flood and HOI agencies to resolve coverage, renewal, and compliance issues.
Outbound & Stakeholder Communication
- Conduct outbound calls to CH, lenders, and Flood/HOI agencies to resolve issues, obtain documentation, and provide status updates.
Customer Support Oversight
- Manage and support Level 1 Customer Support Specialists, providing guidance, escalation handling, and quality oversight as needed.
QUALIFICATIONS:
- At least 5 years of experience in mortgage servicing, loan operations, insurance servicing, or financial services preferred.
- Strong knowledge of account closure, payoff processing, reconveyance, and insurance renewals.
- Familiarity with compliance concepts such as OFAC and audit processes is a plus.
- Strong attention to detail and ability to manage multiple priorities.
- Excellent verbal and written communication skills.
- Proficiency with internal servicing systems and ticketing platforms.
- Must be from the Philippines
- Can work Pacific Standard Timezone
Work Setup
- Permanent work-from-home/ remote
- US Business Hours (Pacific Time)
- Occasional weekend work depending on business needs
What's in it for you?
- HMO coverage
- Internet allowance (up to $50/month for a 30 Mbps+ connection)
- Option to add one dependent to your HMO if you waive the internet allowance
- Equipment provided— we’ll ship it to you after background check clearance.
Additional Information
- Compensation paid twice a month, deposited in your bank account — no delays!
- We use a time tracking application (Time Doctor)
- We pay on an hourly basis in USD