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About Entrega
Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. We design, develop, and operationalize technology-enabled solutions through a high-performance services model built to elevate client experience and deliver measurable business value.
Our work spans technology, digital, and business solutions delivery. We operate using a structured service delivery model designed to balance client relationships, delivery accountability, project execution, and production capacity management. Strong leadership across these areas is essential to delivering consistently high outcomes for our clients.
Position Summary
Entrega is seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements. This role is responsible for ensuring that client commitments are delivered successfully and consistently across projects and services.
The Service Delivery Manager acts as the primary delivery partner to the client, ensuring delivery outcomes align with expectations while maintaining strong alignment with internal delivery teams.
This role is ideal for a professional who excels at managing delivery relationships, guiding delivery teams, and ensuring complex engagements remain on track.
Responsibilities
This description reflects the primary accountabilities of the role and is not intended to be an exhaustive list of all responsibilities. Role scope may evolve in alignment with business needs.
Client Delivery Leadership
Serve as the primary delivery contact for client stakeholders
Ensure delivery commitments are clearly understood and managed across engagements
Maintain strong communication with client stakeholders regarding delivery progress and expectations
Ensure delivery outcomes meet agreed scope, timelines, and quality expectations
Build trusted relationships with client stakeholders through consistent delivery performance
Delivery Oversight & Engagement Leadership
Maintain visibility into delivery health across projects and engagements
Partner with Project Managers to ensure projects remain aligned with delivery commitments
Ensure risks and issues are identified early and addressed appropriately
Guide delivery teams in resolving challenges that could impact delivery outcomes
Ensure delivery work remains aligned with client expectations and engagement objectives
Delivery Escalation & Risk Management
Identify potential delivery challenges early
Coordinate resolution of delivery issues across internal teams
Communicate delivery risks and mitigation strategies to leadership when needed
Support structured resolution of client concerns related to delivery performance
Internal Delivery Alignment
Coordinate with delivery leadership and operational teams to ensure delivery capacity aligns with commitments
Ensure delivery teams understand client expectations and priorities
Maintain strong collaboration across delivery leadership, project teams, and operational partners
Support structured planning and prioritization of delivery work
Qualifications
The following qualifications reflect the experience, capabilities, and attributes typically required to perform successfully in this role.
8–12+ years of experience in professional services, consulting, or technology services delivery environments
3–5+ years in a delivery leadership role such as Service Delivery Manager, Program Manager, Engagement Manager, or Delivery Manager
Demonstrated experience managing complex client engagements and delivery relationships
Experience overseeing delivery across multiple projects or programs simultaneously
Strong understanding of professional services delivery models, including project-based delivery and managed services environments
Demonstrated experience managing delivery risks, stakeholder expectations, and engagement challenges
Experience working closely with project managers and delivery teams to ensure execution success
Experience supporting enterprise clients with complex stakeholder structures preferred
Strong communication and relationship management skills with client stakeholders
Bachelor’s degree in Business Administration, Engineering, Information Systems, or related field required
PMP or similar delivery management certification preferred but not required
Performance Profile
This is a high-impact execution role within a performance-driven professional services organization. The Project Manager plays a critical role in ensuring projects are delivered with strong operational discipline and structured execution.
Successful candidates will demonstrate:
High accountability for client delivery outcomes
Strong client relationship leadership and professional presence
Structured thinking around delivery governance and engagement management
Ability to manage complex delivery environments involving multiple teams
Calm, confident judgment when managing delivery risks or escalations
Strong collaboration with project leaders and operational delivery teams
Clear, executive-level communication with clients and internal leadership
Commitment to delivery excellence and continuous improvement
Compensation & Benefits
This role offers a competitive base salary aligned to experience and scope. Where applicable, employees may be eligible to participate in performance-based incentive programs aligned to organizational and individual results.
We offer a comprehensive benefits package including medical, dental, and vision coverage, 401(k), paid time off, and additional benefits designed to support our employees’ well-being.
Equal Employment Opportunity
Entrega is an Equal Opportunity Employer. Entrega does not discriminate in employment opportunities or practices because of race, any trait historically associated with race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, veteran status, height, weight, disability, genetic information or any other characteristic protected under state or federal law.