About Emplifi
Emplifi is the only Autonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, built on more than 5T of data, and recognized as a leader by leading industry analysts, Emplifi helps enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage.
About the Marketing Team
Marketing is the centre of creativity at Emplifi. We are a growing department with an attitude of if you can dream it, you can market it. The marketing team drives powerful initiatives that impact how we are seen by the rest of the world, and ultimately engages prospects and customers on a journey with us. Every role on our team holds a key function in the success of our business. You'll work alongside skilled marketing experts located across the globe, in addition to collaborating cross-functionally with other teams.
One thing we can promise is you'll never get bored. Being in a hyper-growth stage we have so many exciting adventures ahead of us. If you're looking for a job where you can have a real impact then you've come to the right place.
About the Role
We’re looking for a strategic and execution-focused Customer Marketing Manager to drive retention, expansion, and advocacy across Emplifi’s customer base.
In this role will focus on turning satisfied customers into long-term partners and active advocates. You will own programs that increase customer engagement, drive cross-sell and upsell opportunities, and build a strong pipeline of customer proof to support growth.
You will play a critical role in ensuring Emplifi delivers value beyond the product—creating meaningful customer experiences that strengthen relationships and drive measurable business outcomes.
This role can be based in our European Offices in London, Munich or Prague.
What You’ll Do Here
Work closely with leadership across Marketing, Customer Success, Sales, and Product to drive customer engagement, retention, and expansion across Emplifi’s customer base
Partner with Product Marketing to develop and execute programs that ensure customers are realizing value from the platform, increasing adoption and long-term retention
Drive campaigns and initiatives that support cross-sell and upsell opportunities, partnering with Sales and Customer Success to identify and activate expansion opportunities
Drive reuse of demand generation campaigns and assets for customer audiences, tailoring messaging to support retention and expansion
Scale Emplifi’s customer advocacy program, including case studies, testimonials, reviews, and reference management
Identify, engage, and nurture customer champions, turning satisfied customers into active advocates and contributors
Drive creative and engaging customer marketing activities across regions, balancing global consistency with local relevance
Research, plan, and manage customer engagement programs, including webinars, roundtables, and virtual and in-person events
Establish and run customer advisory boards in partnership with Product and Customer Success to ensure customer feedback informs product direction
Support the strategy and execution of customer-focused events, including Emplifi’s user conference and regional activations
Identify and engage third-party experts, partners, and customers to strengthen credibility and deepen relationships
Manage program execution end-to-end, including logistics, vendors, and budgets, ensuring high-quality delivery across all initiatives
What You’ll Bring to Us
3+ years of experience in customer marketing, lifecycle marketing, or related marketing roles in B2B SaaS
Proven ability to build and execute marketing campaigns to drive customer engagement, retention, and expansion
An AI-first mindset, with the ability to continuously leverage AI tools to simplify processes, streamline workflows, boost efficiency, and drive measurable business impact
Strong communication skills, both written and verbal
Experience working cross-functionally with Sales, Customer Success, and Product Marketing
Comfortable managing multiple programs and stakeholders across regions
Experience with tools such as Salesforce, Marketo, and customer marketing platforms
Strong organizational and project management skills
Experience managing events, campaigns, and customer programs
Data-driven mindset with the ability to measure and communicate impact
High-energy, proactive, and execution-oriented
What We Offer
International and fast-paced environment
Chance to work with the world’s biggest brands at the CX tech leader
Agile and open-minded culture, with high levels of trust and flexibility
Opportunity for professional growth and development
Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
AI-first workplace, with access to leading AI tools (ChatGPT, Claude, Gemini, and more), empowering you to work smarter, innovate faster, and build AI skills for the future
Flexible working environment
Opportunity to use English on a daily basis
There’s more as well! Speak with us to find out all the details!
At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.
Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.
We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process.