Telesales Agent
We are seeking a results-driven and persuasive Telesales Representative to join our growing sales team. In this role, you will be responsible for contacting potential and existing customers via phone to promote our products/services, generate qualified leads, and close sales.
The ideal candidate possesses exceptional communication skills, thrives in a fast-paced environment, and has a proven track record in phone-based sales.
Key Responsibilities Outbound & Inbound Sales: Initiate phone calls to prospective leads and handle inbound customer inquiries to present products/services effectively.
Lead Qualification: Identify customer needs, answer questions, and evaluate whether prospects fit the target buyer persona.
Closing Sales: Persuade customers to purchase products/services, overcome objections, and successfully close deals over the phone.
Pipeline Management: Maintain a high volume of outbound calls while managing a pipeline of follow-ups and warm leads.
CRM Updating: Accurately record customer details, interaction logs, sales status, and follow-up notes in the CRM system.
Targets & KPIs: Consistently achieve or exceed weekly and monthly sales quotas and activity targets.
Product Knowledge: Stay up to date with product features, pricing plans, promotional offers, and industry trends to handle customer queries confidently.
Requirements & Qualifications Education: Bachelor’s degree in Business, Marketing, Communication, or a related field.
Experience: 1–3 years of proven experience in telesales, cold calling, or inside sales (experience in industries like Real Estate, Banking/Loans, Insurance, or SaaS is a strong plus).
Skills: Outstanding verbal communication, negotiation, and interpersonal skills.
Strong active listening skills to understand customer pain points.
Proven ability to handle rejection and remain motivated under pressure.
Proficiency in working with CRM software (e.g., Salesforce, HubSpot, Zoho) and basic computer applications.
Fluent in [Insert Language, e.g., English / Arabic].