Scalp Specialist Manager
- Salon Operations & Management
Oversee daily salon operations to ensure smooth workflow and service excellence
Manage staff scheduling, attendance, and duty rosters
Ensure compliance with salon SOPs, hygiene standards, and safety regulations
Handle opening and closing procedures, cash handling, and daily sales reports
Coordinate maintenance of equipment and treatment rooms
- Scalp & Hair Treatment Expertise
Perform professional scalp analysis using tools and consultations
Recommend suitable scalp and hair treatments based on customer needs
Supervise and guide therapists on treatment techniques and protocols
Ensure all treatments are performed according to brand and medical-grade standards
Stay updated on scalp care trends, products, and treatment technology
- Team Leadership & Training
Lead, motivate, and manage scalp therapists and salon staff
Conduct onboarding, product training, and treatment skill coaching
Monitor staff performance and provide regular feedback
Enforce service standards, grooming, and professional conduct
Assist in recruitment and staff development planning
- Customer Experience & Relationship Management
Deliver high-quality customer consultations and aftercare advice
Handle customer enquiries, feedback, and complaint resolution professionally
Build long-term client relationships and encourage repeat visits
Monitor customer satisfaction and service consistency
Support VIP clients and key accounts when required
- Sales & Business Performance
Drive treatment packages, memberships, and product sales
Set and track monthly sales targets and KPIs for the team
Monitor conversion rates from consultation to treatment
Upsell appropriate products without over-selling
Prepare sales reports and performance analysis for management
- Inventory & Stock Control
Manage stock levels of scalp treatment products and consumables
Monitor product usage and minimize wastage
Coordinate ordering, receiving, and stock take
Ensure proper storage and product expiry control
- Marketing & Promotion Support
Support salon promotions, campaigns, and special events
Ensure staff are trained on current promotions and pricing
Assist in content creation (before/after photos, testimonials) where required
Participate in mall or external promotional activities
- Compliance & Reporting
Ensure compliance with company policies and local regulations
Maintain accurate customer records and treatment documentation
Prepare weekly and monthly operational reports
Follow data protection and customer confidentiality guidelines