IT Help Desk

Provide comprehensive Hardware & Software technical support to company employees, with a primary focus on engineers and designers in the Design Department.

 Install, activate, update, and troubleshoot engineering and graphic design applications to ensure maximum stability (Software Support).

 Inspect, maintain, assemble, and configure computer systems and peripherals, while resolving physical component failures (Hardware Support).

 Manage, log, and resolve daily IT support tickets systematically.

 Technical Qualifications & Skills:

 Strong, proven experience in troubleshooting both Hardware & Software issues.

 In-depth technical knowledge and hands-on experience in supporting and resolving application errors for:

 Engineering Software: AutoCAD, Revit, and FluidFlow.

 Graphic Design Software: Adobe Photoshop and Adobe Illustrator.

Professional familiarity with high-end workstations, advanced GPU configurations, and rendering-related technical issues

Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or a related field.

1–2 years of experience in IT Help Desk, Technical Support, or Desktop Support.

 Strong troubleshooting and analytical skills.  Excellent customer service and communication skills.

 Ability to prioritize tasks and work under pressure.

 Strong organizational and time-management skills.

 Ability to work independently and within a team.

 Good documentation skills.

 Good command of English. 

Advanced Microsoft Office skills.