Customer Support Representative (Survey & feedback agent )

Role Purpose Responsible for planning, conducting, and analyzing surveys to collect accurate data that supports organizational decision‑making, project evaluation, and client reporting.

Survey Design & Planning Develop survey questionnaires and tools tailored to project objectives.

Coordinate with stakeholders to define scope, target audience, and methodology.

Ensure compliance with ethical and data protection standards.

Data Collection Conduct field surveys, interviews, and online data collection.

Train and supervise enumerators or field staff.

Monitor data collection to ensure accuracy and completeness.

Data Management & Analysis Compile, clean, and validate collected data.

Use statistical tools (Excel, SPSS, or similar) to analyze survey results.

Prepare detailed reports and dashboards highlighting key findings.

Reporting & Presentation Present survey outcomes to management and clients in clear, actionable formats.

Provide recommendations based on insights to support strategic decisions.

Maintain documentation of survey processes for future reference.

Coordination & Communication Liaise with internal teams and external partners to align survey objectives.

Ensure timely delivery of survey results within project deadlines.

Handle queries and feedback from stakeholders regarding survey outcomes.

Education : Bachelor’s degree in business, Statistics, Social Sciences, or related field.

Undergraduates currently completing their degree are also welcome to apply.

Experience : 0–2 years in survey coordination, data collection, or research.

Skills : Strong analytical and reporting skills.

Proficiency in MS Office and statistical software.

Excellent communication in Arabic & English.

Ability to manage field teams and meet deadlines.