Senior Operation Analyst

***Role Overview: The Senior Sales & Customer Operations Analyst supports and optimizes the operating model for both the Sales and Customer Care teams.

This role focuses on improving processes, enhancing CRM and reporting systems, ensuring service quality, and driving operational efficiency across the customer lifecycle — from lead conversion to post-sales support and retention. The position works...

• 4–6+ years in Sales Ops, Customer Success Ops, Revenue Ops, or Service Operations.
• Experience working with CRM systems (Salesforce, HubSpot, or equivalent).
• Strong analytical and reporting skills.
• Experience improving operational workflows.
• Ability to collaborate cross-functionally.
• Good English communication skills.

Working Schedule: 5 days/week, including 4 weekdays and 1 weekend day.