Performance Manager

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

TITLE: Performance Manager

REPORTS TO: Project Director

LOCATION: Deep East Texas Workforce Development Area

EMPLOYMENT TYPE: Full-Time, Exempt Employee

Career Team is looking to hire a Performance Manager who will conduct regular analyses of workforce activities, evaluate compliance with policies and procedures, implement quality improvement initiatives, and provide technical assistance for performance enhancement. The Performance Manager role is performed under the supervision of the Project Director.

Your Impact on Career Team’s Success :

Conduct analyses of workforce activities in Work In Texas to assess program performance

Use statistical sampling, auditing, and observation to evaluate compliance with policies, procedures, and contract requirements

Implement continuous quality improvement through ongoing reviews and identify areas for enhancement

Review performance trends and provide technical assistance for areas of non-compliance or low performance

Assist in conducting quality reviews, prepare reports, and disseminate monitoring documents

Communicate findings and recommendations effectively to the Project Director, Deputy Director, and leadership team

Review operational procedures, provide technical assistance, and make recommendations for enhancement

Update and maintain the document control system, Work In Texas, and other needed systems

Create and implement a monitoring system to ensure consistency in operational procedures

Verify performance data and generate weekly performance reports for senior management and the leadership team

Approach each day and task with a "ZAG" mindset

Other duties and projects as needed

To Qualify for This Role, You Must Have:

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience

Proven experience in data analysis, statistical analysis, and performance evaluation

Strong knowledge of federal, state, and local workforce programs and regulations

Proficiency in data analysis tools and software

Exceptional attention to detail, analytical skills, and problem-solving abilities

Excellent communication, presentation, and reporting skills

Ability to work independently and collaboratively in a fast-paced environment

Commitment to achieving performance goals and driving continuous improvement

Willingness to uphold Career Team’s core values and foster a culture of innovation and collaboration

A Valid Driver's License

Additional Skills/Knowledge Career Team Would Love for This Role :

Master's or MBA degree

Knowledge of the Deep East Texas region and its employers, community organizations, and workforce partners

Bilingual or multilingual

Strong multitasking abilities and proactive approach to tasks

Experience with workforce data systems (Work In Texas) and reporting or business intelligence tools

Familiarity with TWC performance measures and monitoring standards

Salary : $52,000 - $57,000/yr

Travel : As needed

About Career Team: Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:

Named by Inc. Magazine as one of America's 500 fastest growing privately held companies

Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation

Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program

Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information , such as your full name, gender, date of birth, and signature; Demographic data , such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information , such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information , such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers , such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background , such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details , such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information , such as banking details, tax information, payroll information, and withholdings; Health and Safety information , such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information , such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information , such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data , such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.