Configuration Team Leader

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.

Your Mission 💪

As Configuration Team Leader, you will lead the end-to-end operation of the Configuration Centre in Hemel Hempstead. You will be accountable for ensuring customer configuration device requests move seamlessly through the order lifecycle. You will work closely with the warehouse team accepting goods-in to the config area leading build and configuration services, before passing back to warehouse for dispatch, and delivery meeting customer, quality, security and SLA expectations.

The Configuration Centre is a critical link between hardware supply and customer delivery. This role ensures customers receive fully configured, ready-to-use technology on time and to the highest quality standards directly impacting customer satisfaction and operational performance.

What you’ll be doing 🎯

Act as the key interface between warehouse, services, sales, and customers for all configuration activity

Ensure customers receive fully configured, quality-assured devices on time

Lead, manage, and develop a team of configuration engineers/technicians

Allocate and prioritise workload in line with customer SLAs and business demand

Drive productivity, efficiency, and adherence to standard operating procedures

Oversee device build, staging, and configuration across a range of hardware

Ensure all builds meet quality standards, customer specifications, and pass QA before dispatch

Maintain configuration accuracy, documentation, and audit trails

Manage stock integrity and coordinate dispatch readiness with warehouse teams

Monitor delivery performance against SLAs, KPIs, and OLAs

Identify and resolve operational bottlenecks and escalations

Provide reporting on throughput, quality, and delivery performance

Drive continuous improvement, standardisation, and automation across processes

Ensure compliance with customer requirements, internal policies, and security standards

Support audits and the rollout of new configuration services

What experience we think you’ll need 🚀

Proven experience in IT build, configuration, staging, or deployment environments

In-depth understanding of IT hardware and hand on experience with Intune & EndPoint is a must (SCCM and Jamf desirable)

Experience leading or supervising technical/operational teams

Strong understanding of hardware lifecycle services (build, imaging, asset tagging)

Experience working in warehouse or logistics-linked operations

Strong organisational skills with the ability to prioritise workload effectively

High attention to detail with a strong focus on quality

Familiarity with ITIL or service delivery frameworks (desirable)

Ability to deliver against SLAs for configuration and dispatch timelines

Track record of maintaining build accuracy, throughput, and low defect rates

Focus on stock accuracy, team productivity, and health & safety compliance

As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.