UX Researcher (Contract)
Alpha FMC's Insurance Tech Services Division is seeking an experienced UX Researcher to join our custom software consulting practice. You will support Alpha's external client engagements.
Alpha FMC is seeking a UX Researcher to lead user experience and customer experience research for the greenfield design of a new application. This is a hands-on, individual-contributor role embedded with a development team building something new, not retrofitting an existing product. The researcher will own the research strategy end to end: what questions need answers, how to get them, and how to make sure the answers change what the team builds.
This is not a role for someone who runs a survey, tallies preferences, and hands off a slide of quotes. The mandate is to understand where user workflows break down, and where the gap sits between what people say they need and what their behavior shows they need, to enable building a 0-1 workflow application. Some of the most important findings in this kind of engagement come from problems users can't articulate themselves, surfaced through observation and pattern recognition rather than direct questioning.
What You'll Do
Design and run a mixed-methods research program: interviews, contextual observation, usability testing, and surveys, selecting the right method for each open question rather than defaulting to one format
Lead discovery research for a greenfield application, working without an existing product to anchor against, which means research has to establish the baseline of current-state behavior and pain points before future-state design can begin
Conduct competitive and analogous product analysis across direct competitors and adjacent industries, synthesizing findings into recommendations that inform product strategy, feature prioritization, and design direction
Facilitate in-person research sessions and workshops with stakeholders and end users in New York City, including interviews, usability tests, and collaborative synthesis sessions with the product and design team
Synthesize raw research data (interview transcripts, observation notes, usability findings, survey results) into structured insights: patterns across users, root causes of friction, and unmet needs, distinct from a simple compilation of what individual users said
Distinguish stated preferences from observed behavior, and call out explicitly where the two diverge, since that gap is often where the highest-value design opportunities live
Communicate findings to product, design, and delivery teams in a form that drives decisions, connecting each insight to a specific implication for the design rather than presenting findings as a standalone readout
Partner with product managers and designers throughout the design process so research findings shape decisions while they're still being made
Build and maintain research artifacts (personas, journey maps, workflow documentation, insight repositories) that the broader team can reference as the design evolves
Recommend and help prioritize the research plan across the engagement, balancing depth on high-risk workflows against the need to cover breadth across the application
Requirements
Demonstrated experience leading UX/CX research programs from discovery through synthesis, ideally including at least one greenfield or 0-to-1 product effort
Fluency across core research methods: qualitative interviewing, contextual inquiry/observation, moderated and unmoderated usability testing, and survey design
Strong synthesis skills: the ability to move from raw data to structured, defensible insight, and to distinguish signal from anecdote
Experience communicating research findings to non-research audiences (product managers, designers, executive stakeholders) in a way that visibly influences decisions
Comfort working in ambiguity, with the judgment to define the research plan rather than execute a pre-set one
Willingness and ability to travel to New York City to facilitate in-person workshops and research sessions, or existing NYC-based location
Strong experience working in a client-facing position.
Preferred Qualifications
Prior research experience in a regulated industry (financial services, insurance, healthcare) or the public sector, where compliance requirements, established process, and institutional stakeholders shape what's designable
Experience researching for internal-facing or operational applications used by staff to do their jobs, in addition to or instead of consumer-facing products
Familiarity with workflow mapping and process documentation as inputs to or outputs of research (e.g., translating observed behavior into L1-L3 process detail)
Knowledge of UX patterns and experience with wireframing to help shape workflows in collaboration with design
Understanding and experience with research with financial applications and auditing workflows
Position Details
Approximately 5 month contract with potential for extension.
Up to $125/hr USD.
Hybrid position, up to 30% travel to the NYC (Tribeca) required. Travel expenses reimbursed.
8:30 AM – 5:30 PM EST.
Sponsorship not available at this time.
Direct applicants only. No agencies please.