Operations Coordinator
Muss:E-Commerce
- Coordinate daily operations between the Online Department, Data Entry, Warehouse, and Shipping teams.
- Ensure customer orders are processed accurately and delivered on time.
- Monitor the complete order fulfillment process from order confirmation to shipment.
- Follow up on pending orders and resolve operational issues promptly.
- Coordinate inventory availability with the warehouse team.
- Assign and monitor daily operational tasks.
- Prepare daily and weekly performance reports for management.
- Monitor KPIs and recommend process improvements.
- Ensure compliance with company procedures and quality standards.
- Work closely with management to improve operational efficiency and customer satisfaction.
- Bachelor’s degree in Business Administration, Commerce, Logistics, or a related field.
- 3–6 years of experience in Operations, Logistics, E-commerce, or Retail.
- Strong organizational and coordination skills.
- Excellent communication and leadership abilities.
- Proficiency in Microsoft Excel and Microsoft Office.
- Experience with ERP systems is a plus.
- Ability to work under pressure and manage multiple priorities.
- Strong problem-solving and decision-making skills.
- High attention to detail.
- Previous experience in an IT retail, computer, or electronics company is highly preferred.