Who We Are
At Aethos, we celebrate extraordinary places, passionate people, and meaningful shared experiences. We believe hospitality should elevate the mind, body, and spirit—so we carefully choose our locations and build communities where everyone can contribute and grow. Guided by sustainability, well-being, and the freedom to live without pressure, we are redefining what modern travel and work can be.
Aethos Mallorca – Our Hotels
Aethos Mallorca is the newest jewel in our collection—a seaside retreat in the charming town of Paguera. Here, the island’s relaxed rhythm blends with refined, contemporary design to create a place where guests and team members can truly connect, unwind, and enjoy the Mediterranean at its most breathtaking. With golden sunsets, vibrant energy, and natural beauty, Mallorca isn’t just a destination—it’s a way of life.
Joining Aethos Mallorca means becoming part of a brand that is reshaping hospitality across Europe, with properties in Milan, Monterosa, Saragano, Sardinia, Corsica, and Ericeira—and with Madrid set to open in 2026. We continue to grow while staying true to our purpose: creating spaces where people feel inspired, connected, and at home.
Your journey with us in Mallorca is an opportunity to make an impact and be part of something truly exceptional on one of the Mediterranean’s most extraordinary islands.
Job Overview
Aethos is a reputable company in the hospitality industry, committed to providing exceptional services to our customers. As part of our continued growth and success, we are currently seeking a dedicated Guest Experience team member.
This role serves as the main point of contact for guests throughout their stay. The Team Member supports the Director of FO in leading the hotel toward consistently exceptional service and expertly anticipating guests' needs.
KEY RESPONSIBILITIES
Manage guest communications before, during, and after their stay via phone, email, WhatsApp, and other digital channels.
Ensure a seamless guest journey by responding promptly to enquiries, requests, and special arrangements with a personalized approach.
Coordinate with Front Office, Housekeeping, F&B, Maintenance, and other departments to deliver an exceptional guest experience.
Manage reservations, guest profiles, room allocations, and internal systems, ensuring all information is accurate and up to date.
Anticipate guest needs, proactively resolve issues, and follow up to ensure complete satisfaction.
Promote hotel services, experiences, and upgrades to enhance both the guest experience and revenue opportunities.
Maintain detailed guest records and support operational reporting and administrative tasks.
Ensure all communications reflect the Aethos brand standards and deliver a consistently high level of service.
ROLE REQUIREMENTS
Previous experience in Guest Services, Guest Experience, Front Office, Reservations, or a similar hospitality role.
Excellent communication skills and a genuine passion for delivering outstanding guest experiences.
Strong organizational and problem-solving skills, with the ability to manage multiple tasks in a fast-paced environment.
Proactive, detail-oriented, and guest-focused, with a collaborative approach to teamwork.
Fluent in English and Spanish; additional languages are an advantage.
Comfortable using hotel management systems and digital communication tools.
Ready to Join Us?
If you are passionate about hospitality, dedicated to delivering exceptional service, and eager to contribute to a team that values excellence, we want to hear from you. Bring your energy, attention to detail, and commitment to creating memorable experiences for every guest. Join us and be part of something truly exceptional.