Essential Duties
-Establish and maintain strong client relationships with a positive customer service orientation.
· Serve as main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved.
· Provide leadership and support while being available for emergency and off-hour support.
· Promote strong safety culture and work environment. Train staff to utilize Personal Protective Equipment (PPE) and follow safe movement practices.
· Plan and assign work schedules to ensure service delivery expectations are achieved.
· Ensure timely responses to client-reported emergency cleaning situations.
· Train staff on building and property security protocols at each assigned client location.
· Train staff on ABM standard cleaning methods and any non-standard cleaning protocols contracted for specific clients.
· Train staff to ensure cleaning supplies/chemicals are appropriately utilized and properly stored, whether in a standard or green-cleaning environment. Maintain SDS sheet and OSHA requirements.
· Train staff on safe operation of all cleaning equipment (buffers, scrubbers, etc.).
· Train and manage Site janitorial and Porter staff.
· Continuously monitor employee timekeeping entries, looking for adherence to assigned work schedules and company policy.
· Look for opportunities to increase revenue by providing additional billable project work to new clients and/or existing base of clients.
· Arrange for staff substitutions or personally perform work where employee absences could impact timely completion of contracted work.
Qualifications
· At least 2 years of experience supervising employees.
· Experience with commercial cleaning industry is a big plus.
· Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
· MS Office (Outlook, Word, Excel) proficiency required.
· Valid Driver’s License and satisfactory driving record is required to operate company vehicles to and from customer work sites.
· Proven ability to handle confidential information with discretion.
· Detail-oriented with a high level of accuracy.
· Strong organizational, multi-tasking, and prioritization skills.
· Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
· Resourceful team player with a positive outlook and approachable demeanor.
· High School Diploma or GED (Required)