Help Desk Specialist

Providing Support over the Different Communication Channels for 8X Services’ Clients.

Handling and documenting clients’ Support Requests and tickets.

Follow up with technical teams about open tickets.

Assist in clients Training sessions (Offline, Online) for 8WORX’s clients.

Prepare reports on account status and Support Tickets.

Writing and entering 8WORX products’ tutorials into help center.

Writing and entering 8WORX products’ troubleshooting steps into KB.

Configure CRMs permissions and settings.

Collaborate with Account Managers to identify the Accounts Needs.

Ensure the timely and successful delivery of 8WORX solutions according to customer needs and objectives.

Excellent listening, negotiation and presentation skills.

Strong verbal and written communication skills.

Proven High level of Handling Techniques.

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.

Proven work experience in software industry is a plus.

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an

organization, including executive and C-level.

Solid experience with CRM software and MS Office (particularly MS Excel).

Experience delivering client-focused solutions to customer needs.

Proven ability to juggle multiple Support Cases at a time, while maintaining sharp attention to detail.

BA/BS degree in Business Administration, Sales or relevant field.