Service Crew

Key Duties & Responsibilities

• Provide friendly, attentive and professional service to all guests.
• Welcome and greet guests, assist with seating, and present menus.
• Take food and beverage orders accurately and enter orders into the POS system.
• Serve food and beverages promptly according to restaurant service standards.
• Have a good understanding of the menu, ingredients and ongoing promotions to provide recommendations to guests.
• Assist with table setup, clearing, resetting and general restaurant preparation before and during service.
• Ensure the dining area, service stations and other guest areas are kept clean, organised and presentable.
• Respond to guest requests and feedback professionally and escalate issues to the supervisor or manager when necessary.
• Process bills and payments accurately when assigned.
• Coordinate closely with kitchen, bar and other service team members to ensure smooth restaurant operations.
• Assist with opening and closing duties, including cleaning, replenishment and stock preparation.
• Follow food hygiene, workplace safety and company operating procedures at all times.
• Support restaurant events, promotions and busy service periods when required.
• Perform other operational duties assigned by the Restaurant Manager or Supervisor.

Requirements

• Positive attitude with a strong service mindset.
• Friendly, responsible and able to work well as part of a team.
• Good communication and interpersonal skills.
• Able to work in a fast-paced bar and restaurant environment.
• Willing to work shifts, weekends and public holidays.
• Previous F&B or restaurant service experience is an advantage, but training can be provided for suitable candidates.