Operation Officer

Responsibilities:

Oversee the daily operations of the Market Centra platform and marketplace activities. Manage vendor onboarding, verification, activation, and ongoing compliance with platform requirements. Monitor product, service, and business listings to ensure accuracy, quality, and compliance with platform standards. Develop and maintain efficient processes for vendor management, transactions, complaints and issue resolution. Monitor marketplace activity and identify operational issues that may affect buyers, sellers or platform performance. Coordinate with the technology team to report and resolve platform-related operational issues. Monitor orders, transactions, cancellations, disputes, and other marketplace activities. Work closely with Customer Support to resolve customer and vendor complaints promptly. Track vendor performance and take appropriate action where service standards are not met. Identify operational gaps and recommend improvements to increase efficiency and user satisfaction.

Requirements:

B.Sc./HND in Business Administration, Public Administration, Economics, or a related field. 2 – 3 years of experience in e-commerce, digital marketplaces, online retail, fintech, technology or a related industry. Experience managing vendors, merchants, customers or marketplace operations. Strong understanding of online marketplace operations and digital platforms. Strong analytical, organisational and problem-solving skills. Proficiency in Microsoft Excel and relevant digital tools. Strong communication and stakeholder management skills. Ability to manage multiple priorities and work in a fast-paced environment. Experience with marketplace, e-commerce, or fintech platforms is an advantage.