Sr. Engineer - IT Service

Job Role: IT Network Support Engineer Experience: 5–8 Years Location: Palghar, Maharashtra Department: IT Infrastructure / Network Operations Role Overview: We are seeking a skilled IT Network Support Engineer responsible for managing enterprise network infrastructure, ensuring system uptime, and handling security operations. The role involves hands-on experience with firewalls, servers, virtualization, and troubleshooting network-related issues across corporate environments.

Key Responsibilities: Network & Infrastructure Management

Administer and maintain LAN, WAN, and WLAN networks ensuring high availability and performance

Configure and manage network devices including routers, switches (Cisco), and wireless infrastructure

Implement and troubleshoot VLANs, routing protocols (OSPF, BGP, EIGRP), and switching technologies

Monitor network performance and proactively identify bottlenecks or vulnerabilities

Firewall & Security Management

Configure and manage firewalls (Sophos, Checkpoint) including NAT, VPN, and security policies

Implement and maintain IPS/IDS, DMZ architecture, and SSL/TLS inspection rules

Monitor network traffic using tools such as Wireshark, Nmap, and SolarWinds

Investigate security incidents, perform root cause analysis, and implement corrective actions

Server & System Administration

Install, configure, and maintain Windows Server (2012 R2 / 2016) environments

Manage Active Directory infrastructure including GPO, LDAP, FSMO roles, and replication

Administer core services such as DNS, DHCP, and backup systems

Handle virtualization platforms like Hyper-V and VMware

VPN & Remote Access Management

Configure and support VPN solutions including IPsec, SSL, and Site-to-Site VPNs

Manage secure remote access for users and troubleshoot connectivity issues

IT Operations & Support

Perform routine hardware and software maintenance across systems

Provide L2/L3 support for network and system-related incidents

Follow ITIL processes including incident management, change management, and patch management

Maintain documentation for network configurations, processes, and troubleshooting guides

User & System Support

Support Office 365 configuration and user management

Configure and troubleshoot email systems and end-user connectivity

Provide technical support for hardware, OS (Windows/Linux/Mac), and network issues

Required Skills & Competencies: Strong knowledge of networking concepts (OSI Model, TCP/IP, VLANs, Routing Protocols)

Hands-on experience with firewall configuration (Sophos/Checkpoint preferred)

Proficiency in Windows Server administration and Active Directory

Experience with network monitoring and security tools (Wireshark, SolarWinds, Nmap)

Knowledge of virtualization technologies (VMware, Hyper-V)

Familiarity with Office 365 administration

Strong troubleshooting and analytical skills

Preferred Qualifications: Bachelor’s degree in Computer Engineering / IT or related field

Certifications such as CCNA / CCNP / Microsoft Certified / Security certifications are an advantage

Experience in corporate or enterprise IT environments

Key Attributes: Strong problem-solving mindset with attention to detail

Ability to work in a fast-paced, multi-user environment

Good communication and documentation skills