Programmes Executive

Programme Executives/ Senior ProgrammeExecutives of YWCA’s Community Services & Programmes drive and manageimpactful and sustainable programmes that uplift well-being of vulnerablegroups. He/ She will be assigned to manage programmes under one of thefollowing categories:

• Empowering Women. Serving lower-income women througheducation, employment and enterprises
• Empowering Young Women. Serving NEET (not in education,employment and training) youth through education and employment
• Community Support. Serving low-income families and individuals, including elderly through Food Distribution programmes and community engagement events

Key Responsibilities

• ProgrammeDevelopment, Evaluation & Implementation
• Develop and update programme logic model / theory ofchange for new and existing programmes
• Research on trends and latest developments ofprogrammes and activities for service users, and identify existing programmegaps in the social service landscape
• Curate programmes by developing curriculum and adaptingexisting curriculum and session plans or collaborating with community partnersand volunteers to provide the content
• Outreachto community agencies to build awareness of the programmes
• Recruit serviceusers into the programmes
• Responsible for giving the volunteers proper trainingand supervision and guidance so that they can effectively cater to the needs ofthe service users
• Build relationships with partners to better deliver theprogrammes
• Spearhead development of sub-units' programmes; EmpoweringWomen/ Empowering Young Women/ Community Support (for Senior ProgrammesExecutives)

• ProgrammeDocumentation & Management Reporting
• Upkeep the beneficiary database and physical copies ofthe service users’ application forms & social reports in accordance withPDPA guidelines
• Upkeep the photo repository of beneficiaries andprogrammes
• Ensure that for programmesthat are chargeable, fees are collected on time and reminders of outstandingfee to parents are issued.
• Evaluate the effectivenessof the programmes through administering pre-post-test surveys and participantisatisfaction surveys and analysing the results
• Document the effectiveness of the programme throughcollection of beneficiary impact stories, output indicators and outcomeindicators
• Provide inputs and data for monthly reports to Management,Committee and Board

• Budget Management & Administration Management
• Plan and manage the budget for each programme
• Manage theadministration, logistics and operation structure of the programme includingmeal and sustenance delivery
• Communicate and liaise with beneficiaries for anymedia, publicity, marketing, fundraising requests or efforts
• Manage a team of drivers/attendants for weeklydispatch schedule and deliveries (if any)
• Manage and maintain the passenger and goods vans e.g.petrol, insurance and servicing (if any)
• Work closely with Marketing & Communications’ teamby providing details for creative brief to generate publicity materials
• Ensure regular housekeeping of the space and resourcesused for running of the programmes

• Perform any other duties as assignedfrom time to time.

Requirements

• Bachelor Degree or Diploma in Social Science ispreferred
• At least 2 years of working experience inSocial Service or related work
• Fresh graduates with a passion to work in thesocial service sector may apply
• Proficient in Microsoft Office application
• May be required to work on weeknights orweekends if there are evening or weekend beneficiary programmes

Competencies

• Good written and verbal communication skills
• Able to work independently and a good teamplayer
• Pleasant, resourceful and have an interest towork with community partners as well as diverse group of people
• Passionate to serve the community
• Excellent organisation and time managementskills with attention to detail