Fufilment Manager

Job Description – Fulfilment Manager (Egypt)

Position Title: Fulfilment Manager Company: Worldwide Logistics Group (WWL) Location: Cairo, Egypt (With on-site assignments at Ain Sokhna, Alexandria and Port Said as required by business needs) Employment Type: Full-time Position Level: Managerial Level Reporting To: Country General Manager – Egypt

1. Company Overview

Worldwide Logistics Group (WWL), founded in 2003 and headquartered in Shanghai, with its International Headquarters in Singapore, operates across more than 60 countries and regions worldwide.

The Group provides comprehensive global logistics solutions, including ocean freight, air freight, land transportation, multimodal services, cross-border e-commerce logistics, warehousing and supply chain management.

Driven by digitalisation and AI innovation, WWL is committed to delivering efficient, reliable and intelligent one-stop logistics solutions to customers worldwide.

2. Role Overview

The Fulfilment Manager – Egypt is responsible for establishing, managing and continuously improving the local procurement and fulfilment framework in Egypt. The role covers supplier sourcing, vendor network development, procurement negotiations, cost management, service quality and compliance across customs clearance, inland transportation, warehousing, port operations and other destination logistics services.

The successful candidate will develop a reliable and competitive local supplier network, optimise procurement costs and ensure consistent service delivery to support WWL Egypt's business operations and customer requirements.

Working closely with the Country General Manager, local operations and sales teams, China origin teams, the Group Freight Procurement Center and overseas offices, the role will also support cross-border logistics projects and end-to-end supply chain solutions, particularly for Chinese manufacturers and international customers.

3. Key Responsibilities

A. Local Supplier Network & Procurement Development

• Establish, maintain and expand a reliable local supplier network in Egypt, covering customs brokers, clearance agents, trucking companies, warehouses, port agents, shipping lines and other logistics service providers.
• Identify and develop new suppliers while maintaining alternative and backup vendor arrangements to ensure service continuity and reduce supplier dependency.
• Conduct supplier sourcing, background checks, qualification assessments and commercial evaluations to ensure vendors meet Group standards.
• Lead supplier onboarding, quotation collection, commercial benchmarking, contract negotiations and documentation in accordance with Group procurement procedures.
• Maintain effective supplier relationships and continuously identify opportunities to improve local procurement resources and service coverage.

B. Procurement Negotiation & Cost Management

• Manage procurement activities for destination fulfilment services, including customs clearance, inland transportation, warehousing, storage yards, port-related services and other local logistics charges.
• Lead commercial negotiations to secure competitive pricing, favourable payment terms and sustainable supplier arrangements.
• Establish and maintain local procurement cost databases, pricing records and costing models to support accurate customer quotations and business planning.
• Conduct regular market research, supplier comparisons and cost analysis to identify savings opportunities and improve procurement efficiency.
• Monitor changes in local market rates, port charges, customs-related costs and transportation pricing to ensure procurement arrangements remain competitive.
• Collaborate with the sales team to provide procurement cost support for customer quotations, tenders, project proposals and commercial negotiations.

C. Vendor Performance, Compliance & Risk Management

• Establish vendor performance indicators (KPIs) and supplier evaluation mechanisms to monitor service quality, cost competitiveness, delivery efficiency and reliability.
• Conduct regular supplier performance reviews and implement corrective measures where service or commercial standards are not met.
• Ensure transparency and accountability in supplier selection, quotation benchmarking, tendering and contract negotiations.
• Ensure all procurement activities comply with Egyptian laws and regulations as well as WWL Group's internal policies and approval procedures.
• Strictly adhere to Group business conduct and anti-corruption policies, maintaining zero tolerance for bribery, kickbacks, improper benefits and conflicts of interest.
• Work with relevant departments to conduct supplier background checks, compliance assessments and procurement documentation audits.
• Identify potential supplier, commercial and operational risks and recommend appropriate mitigation measures.

D. Cross-Regional & Group Procurement Coordination

• Coordinate closely with China origin teams, the Group Freight Procurement Center and overseas offices on origin and destination procurement arrangements.
• Provide updated information on Egyptian customs regulations, clearance procedures, port charges, local transportation rates and other relevant market developments.
• Facilitate cross-regional procurement coordination to support international shipments and integrated logistics solutions.
• Support Group projects and business opportunities involving Chinese manufacturers by providing local procurement expertise, costing information and supplier resources.
• Ensure effective communication and information sharing between local and international stakeholders to improve procurement coordination and fulfilment efficiency.

E. Procurement Process & Operational Management

• Establish and maintain structured procurement databases, supplier records, quotation registers, contracts and commercial documentation.
• Develop and continuously improve local procurement procedures, vendor management standards, pricing guidelines and SOPs in alignment with Group requirements.
• Work closely with local operations and fulfilment teams to resolve supplier-related operational issues, including customs clearance delays, demurrage, detention, service disputes and cost discrepancies.
• Coordinate with relevant suppliers and internal departments to resolve service exceptions promptly and minimise disruption to customer operations.
• Monitor procurement processes to ensure proper documentation, cost control, operational efficiency and compliance with internal approval requirements.
• Support other procurement, commercial and operational improvement initiatives assigned by local management or Headquarters.

F. Performance Reporting & Management Responsibilities

• Monitor overall procurement performance, including cost savings, supplier service quality, procurement efficiency and fulfilment performance.
• Prepare regular procurement reports, cost analyses and vendor performance reviews for the Country General Manager and relevant Group stakeholders.
• Provide management with practical recommendations on supplier development, cost optimisation, procurement risks and process improvements.
• Maintain accurate and traceable procurement records to support management reviews, financial verification and internal audits.
• Take ownership of assigned procurement and fulfilment objectives and ensure timely execution of business priorities.
• Undertake other related duties and projects as assigned by the Country General Manager or Headquarters.

4. Key Expectations

The successful candidate is expected to demonstrate:

• Strong knowledge of Egypt's local logistics market, supplier network and destination fulfilment operations.
• Ability to independently develop supplier resources and negotiate competitive comme
• Bachelor's degree or above in Logistics, International Trade, Supply Chain Management, Business Administration or a related discipline.

• Minimum 5–7 years of experience in freight forwarding, logistics or the shipping industry, including at least 3 years of local experience in Egypt specifically focused on procurement, vendor management or destination fulfillment commercial management.
• Established and directly actionable local vendor network in Egypt, including customs brokers, clearance agents, trucking companies, warehouses, port agents and relevant shipping line contacts.

• Proven ability to independently source, evaluate and expand local supplier networks and establish reliable procurement channels.
• Strong knowledge of Egyptian customs regulations, destination port clearance procedures, port charges and local trucking and warehousing operations.

• Familiarity with Egyptian official import/export regulatory platforms, including ACID, CargoX and Nafeza, as well as GOEIC inspection procedures, with the ability to assess their impact on logistics procurement costs and fulfillment arrangements.
• Strong experience in procurement negotiations, vendor management and cost analysis, with the ability to secure competitive commercial terms and favourable payment cycles.