Counseling Team Manager - 2025747

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

The Counseling Team Manager oversees Counseling Team programming at the Chicago location, including managing the Counseling Team staff and providing direct client services. This role operates and executes within the vision and direction laid out by the Director of Counseling.  Counseling Services empower immigrant children, individuals, and families by providing comprehensive therapeutic support services, including individual counseling, family counseling, and group interventions.

ROLE & RESPONSIBILITIES: Responsible for the hiring, training, supervision, and oversight of Chicago Counseling staff. This will include: o Providing documentation quality control o Signing provisionally licensed and intern clinician documentation as assigned o Ensuring adherence to all Medicaid, HIPAA requirements [DG1.1][CC1.2] o Enforcing service number requirement adherence o Providing professional supervision o Providing clinical supervision or oversight of otherwise provided supervision o Managing interns or overseeing intern management

Monitor referral assignments and caseload of Chicago Counseling staff

Oversee referrals and coordination of care to external partners for specialized care

Manage planning and implementation of therapeutic services

Oversee office management in partnership with the operations team o Communicating with Operations Team to manage facility and supply needs o Ordering supplies in accordance with program budget o Requesting maintenance and communication with the property manager o Ensuring team adherence to general cleanliness and order of space

Assist with monitoring grant requirements and submitting grant reports[DG2.1][CC2.2]

Adhere to all Medicaid provider requirements in accordance with state and federal law[DG3.1][CC3.2]

Adhere to all HIPAA and HITECH requirements in accordance with state and federal law

Contribute to the development and updating of staff handbooks and manuals

Coordinate programming with other internal programs as is appropriate

Communicate with other internal programs and partner organizations

Use innovative strategies to develop and expand existing programs

Attend quarterly stakeholder meetings with other resettlement agencies and partner agencies[DG4.1][CC4.2]

Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events

Other duties as assigned

JOB REQUIREMENTS: Mature and personal Christian faith

Committed to the mission, vision, and values of World Relief

Desire to serve and empower the Church to impact vulnerable communities

Able to affirm and/or acknowledge World Reliefs Core Beliefs , Statement of Faith , Christian Identity and National Association of Evangelicals' For the Health of The Nation document

Master’s degree and full licensure required (or full licensure eligible within 3 months of hire)

Excellent interpersonal and relational skills

Passionate about working with immigrants children, families, and adults therapeutically[DG5.1][CC5.2]

Demonstrated knowledge of professional code of ethics, foundational therapeutic tenants of World Relief identified in MHPSS handbook, and evidence-based therapeutic interventions[DG6.1][CC6.2]

Demonstrated ability to work sensitively and effectively in a cross-cultural setting

Demonstrated abilities in program management including future planning

Detail-oriented and able to follow through independently on projects and assignments

Demonstrated ability to multi-task, problem solve, and exercise critical thinking skills

Demonstrated ability to remain flexible and work in a fast-paced environment

Personal Christian faith and a heart for serving vulnerable people

Committed to Mission, Vision, and Values of World Relief

Fully licensed or Fully licensed eligible for LCSW, LCPC, LMFT, or PsyD

Knowledge of Microsoft Office applications

Valid Driver’s License and good driving record

Ability and willingness to drive a 15-passenger van in urban traffic

Ability to work occasional early mornings, evenings or weekends as necessary[

PREFERRED QUALIFICATIONS: Knowledge about the refugee/immigrant experience is preferred

Fluency in Spanish is highly preferred

Manager experience is preferred

World Relief offers a competitive benefits package and employee discount program for full-time, Regular, employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

*** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.