Import Permit & Customer Service Executive
Company Description Established in 1982, WMG is a licensed Postal Service Operator headquartered in Singapore, specializing in cross-border parcel and mail logistics across Asia. Our strategic network covers Singapore, China, Malaysia, Thailand, Hong Kong, and extends partnerships globally. Key Responsibilities
- Attend to consignees’ delivery, documentation, and operational queries
- Prepare, submit, and follow up on permit and regulatory applications
- Coordinate with vendors on service execution and operational matters
- Monitor vendor performance and SLA compliance
- Issue client invoices accurately and in a timely manner
- Submit Purchase Orders (PO) and Requests for Fund (RF)
- Validate vendor billing and resolve discrepancies with Finance
- Maintain accurate operational, compliance, and billing records
- Proactively flag operational, vendor, or compliance risks
Qualifications
- Minimum Diploma holders or above in any field
- Effectively bilingual in English and Mandarin to liaise with Mandarin speaking stakeholders
- Need to be IT Savvy (especially MS Office tools)
- Knowledge and experience in customs import declaration's regulations
• MUST have a Custom Declarant Agent ID
- Commitment to meet tight datelines and reporting requirements
- Mature with excellent interpersonal skills, strong work ethic, independent, entrepreneurial, proactive, and accountable.
- A positive attitude is a must.
- Able to start immediately or within short notice preferred.