SME Coach

About the Role We’re hiring an experienced SME Coach to serve as the subject-matter expert in coaching excellence and supervisor development. This role directly supports Wing’s bottom-quartile supervisor population through intensive coaching, observation, and structured follow-through. The SME Coach ensures consistent application of Wing’s PETI Coaching Model (Prepare–Engage–Teach–Integrate) across the organization — improving leadership quality, coaching outcomes, and team performance metrics.

Qualifications

• Minimum 5 years of experience in operations, training, or quality leadership, with at least 2 years focused on coaching enablement or supervisor development.
• Demonstrated expertise in coaching frameworks, performance management, and adult learning principles.
• Proven success working with underperforming teams or supervisors to drive measurable improvement.
• Excellent communication, facilitation, and feedback delivery skills.
• Strong analytical skills with the ability to interpret QA data, performance metrics, and qualitative insights.
• Deep familiarity with Wing’s PETI model or similar structured coaching methodologies.
• Empathetic, structured, and highly credible in handling both high-level leaders and developing supervisors.

Preferred Skills

• Certification in coaching, leadership development, or performance consulting.
• Experience in BPO, managed services, or remote workforce enablement.
• Background in designing and evaluating leadership development or coaching curricula.
• Ability to conduct triad observations, calibration sessions, and PETI model audits.

Department: Learning & Development / Quality Work Setup: Remote / Hybrid Compensation: PHP 70,000–90,000/month (based on experience and performance)