Associate Site Manager - Rejuvenation
About Site Operations
Site Operation is a key function in the Direct to Consumer (DTC) organization that collaborates cross-functionally to help Rejuvenation continue to create an immersive, ecommerce first experience for our consumers. The team drives site operations strategy and execution for the website, collaborating with the Site Merchandising team to drive site implementation of the creative and content strategy, website design, consumer experience strategy and optimization as well as with the Site Management and Production team.
Overview of the Associate Site Manager Role
As the Associate Site Manager of Features and Optimization, you will help lead Rejuvenation's digital roadmap, site features, testing initiatives, and optimization efforts to improve the customer experience and drive business results. This role partners closely with Site Merchandising, UX, Creative, eMarketing, Global Technology, and Brand stakeholders to manage new feature rollouts, content experiences, QA/UAT, site issue resolution, and performance insights. This role also manages a direct report, providing day-to-day guidance, prioritization support, coaching, and development.
Responsibilities
Lead the execution of our digital roadmap, partnering with cross functional and global teams to deliver new site features and experiences
Develop site optimization and testing strategies, identifying opportunities to improve conversion, customer experience, engagement, and revenue
Lead the development and implementation of site features and optimizations, in partnership with UX / creative, global tech, site merch, and brand stakeholders
Report on feature performance, test results, and site performance, providing insights, recommendations, and data-driven next steps
Own the building and execution of site content, including seasonal content builds, homepages, lookbooks, landing pages, and other digital experiences
Manage, coach, and develop a direct report, providing day-to-day guidance, prioritization support, feedback, and development opportunities
Collaborate with creative teams and front end-developers to test and make updates to website
Manage the technology release cycle and support sprint planning, prioritization, and execution of site projects
Responsible for troubleshooting, escalating, and resolving site issues with internal and IT business partners
Utilize JIRA to organize and manage tickets to completion
Key contributor to the QA and UAT process for all new site enhancements with eCommerce and cross functional teams
Maintain and manage UAT and brand preview environments
Utilize analytics to make data-driven and/or informed decisions or recommend insightful actions that affect shopping & navigational experience
Perform frequent site audits to ensure accuracy of promotions and experiences
Create and maintain documentation for site processes, workflows, QA standards, and operational best practices
Identify key internal and external partnerships that support site maintenance and growth goals
Perform other duties as needed/assigned
Criteria
Bachelor's degree or equivalent combination of education, training and/or experience
3-5 years of experience in eCommerce in preferred
Prior experience in Content Management Platforms and ticketing systems, such as JIRA
Experience with HTML, CSS, and UX/UI Design is a plus
Prior experience managing or developing direct reports is a plus
Strong analytical skills, with the ability to translate data into actionable insights and recommendations
Excellent written and verbal communication skills
Strong project management skills with proven track record of delivering high-quality work under tight timelines
Very detail oriented with the ability to multi-task, prioritize, and maintain organization across multiple workstreams
Ability to work well independently and collaboratively with all levels of the organization
Must demonstrate sound decision-making and ability to react quickly under pressure
Ability to lead through ambiguity, influence cross-functional partners, and drive work forward in a fast-paced environment
Ability to perform work onsite in the Portland office full-time pending state, local, and Company return-to-work guidance during and after the COVID-19 pandemic.
Our Culture & Values
We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.
People First
Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:
Benefits
A generous discount on all WSI brands
A 401(k) plan and other investment opportunities
Paid vacations, holidays, and time off to volunteer
Health benefits, dental and vision insurance, including same-sex domestic partner benefits
Tax-free commuter benefits
A wellness program that supports your physical, financial and emotional health
Continued Learning
In-person and online learning opportunities through WSI University
Cross-brand and cross-function career opportunities
Resources for self-development
Advisor (Mentor) program
Career development workshops, learning programs, and speaker series
WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).
This role is not eligible for relocation assistance.
Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
Our Company
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.