account manager

Description

Veriforce is a leader in contractor compliance and supply chain risk management, helping the world's most safety-conscious organizations protect their workers, their reputation, and their operations. As Account Manager, you will own a portfolio of existing customers across key industries ? including Oil & Gas, Mining, Utilities, and Manufacturing ? and be accountable for their retention, growth, and long-term success.

This is a revenue-carrying role, not a service role. You will defend and expand your book of business by deepening relationships, driving adoption, and uncovering net-new opportunity within existing accounts ? turning satisfied customers into growing ones.

What that means day-to-day:

1. Own the Book ? Retention First ? Carry full accountability for gross retention and renewal outcomes across your portfolio ? Run a disciplined renewal motion: early engagement, clear value recaps, and proactive risk management well ahead of renewal dates ? Identify churn risk early through usage signals, stakeholder changes, and sentiment ? and mobilize the right resources to address it

2. Grow the Base (Net New From Existing) ? Identify, qualify, and close expansion opportunities: new sites, new business units, new use cases, and additional solutions ? Build account plans that map whitespace across each customer's organization ? Develop ROI-driven expansion business cases grounded in the value already delivered

3. Build Multi-Threaded Relationships ? Develop trusted relationships from day-to-day users up to economic buyers and executive sponsors ? Multi-thread deliberately so no account depends on a single champion ? Conduct structured business reviews (QBRs/EBRs) that reinforce value delivered and align on what's next

4. Drive Adoption & Value Realization ? Monitor product adoption and health metrics; partner with customers to close usage gaps ? Connect customer objectives to measurable outcomes in compliance, risk reduction, and operational efficiency ? Ensure every account can articulate the value Veriforce delivers ? in their own words

5. Forecast & Manage with Discipline ? Maintain accurate CRM records across renewals and expansion pipeline (stages, next steps, close dates) ? Deliver reliable renewal and expansion forecasts on a weekly and monthly cadence ? Participate actively in account review and deal review cadences

6. Execute Cross-Functionally ? Partner with Customer Success, Implementation, Product, and Support to deliver a seamless customer experience ? Serve as the customer's advocate internally ? escalating what matters and closing the loop ? Feed customer insights back to Product, Marketing, and GTM leadership

How Success Is Measured ? Retention: Gross revenue retention, on-time renewal rate, and churn prevented ? Growth: Net revenue retention (NRR), expansion ARR closed, and whitespace penetration across the portfolio ? Account health: Adoption and usage trends, multi-threading depth, and executed account plans and business reviews ? Forecast reliability: Renewal and expansion forecast accuracy and CRM discipline ? Customer outcomes: Customer satisfaction and advocacy (references, case studies, testimonials)

What you?ll need to be successful:

• 3+ years of B2B account management, customer success with revenue ownership, or full-cycle sales experience ? SaaS preferred
• A track record of hitting retention and expansion targets in a quota-carrying role
• Experience with industrial sectors ? Oil & Gas, Mining, Utilities, or Manufacturing ? an asset
• Strong commercial instincts: you can spot an expansion opportunity, build the case, and close it.
• Bilingual in both French an